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Senior IT Technician

Posted 9 March by Reed Technology Easy Apply Featured Ended

A well-known Academy currently requires a Permanent Senior IT Technician. The role is located in Bromley and will be paying up to £27,000 per annum.

Role Description
• The senior IT technician is responsible for providing day-to-day support at the school, whilst supporting other members of the team.
• The successful candidate will also be responsible for supporting day-today IT operations in the absence of the IT service manager. They will be responsible for responding to IT support requests in accordance with the helpdesk procedures and priorities.
• The candidate must ensure they deliver a high quality service to all users in line with the school’s service level agreements.
• The successful candidate will have a minimum two years IT technician or first / second line support experience. They will ideally possess a recognised academic qualification or experience appropriate to the role.


• Providing first and second line support to all users in line with the helpdesk procedures and priorities to ensure appropriate service levels are maintained and issues resolved satisfactorily.
• Supporting and maintaining all school-owned user technology including desktops, software, laptops, printers, and mobile technology.
• Proactively review the full IT Services technology estate to provide high quality service standards.
• A wide range of technical duties primarily in connection with maintaining, upgrading and replacing IT installations.
• Monitoring the performance of IT and audio-visual hardware, software and cabling with a view to rectifying particular or recurring problems and providing reports to the IT services manager.
• Maintaining an accurate and complete asset register of all IT services assets and completing audits against the asset registers in line with the school’s procedures.
• Maintaining documentation on IT hardware, software and audio-visual equipment.
• Testing equipment and supporting internal and external events where IT support is required.


• Identifying IT service improvements.
• Supporting the successful delivery of any new projects or developments.
• Participating in planning processes and providing feedback on these as the year progresses.
• Working with the systems administrator and third party suppliers to obtain ‘on the job’ and handover training for any new developments or changes.
• Supporting the Foundation’s systems administrator to install, support and maintain IT hardware and services.
• Driving personal continued professional development, in line with the school’s CPD model and IT requirements.
• Supporting the IT apprentice’s development plan linked to course requirements.

Experience and Knowledge
• Supporting, troubleshooting and resolving issues in a wide variety of computer and AV hardware including cabling and peripherals.
• Windows and Apple Mac systems, software and services.
• Current IT best practice, products and statutory requirements.
• Working using structured helpdesk policies and procedures in a support environment, ideally education.
• IT service support methodologies such as ITIL.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34652053

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