Senior IT Support Technician

Posted 19 June by Hesketh James Recruitment Easy Apply Ending soon

Senior IT Support Technician / Analyst

We are working with a rapidly expanding, award winning communications business who are looking for a Senior IT Support Technician / Analyst due to rapid growth in their IT support division.

The successful candidate will be responsible for 2 nd /3 rd line IT support, supporting a wide range of clients from SMEs to large blue chip plc's. You will be responsible for providing a high quality customer service both over the telephone and face-to-face. The role involves ensuring that all queries are resolved in a timely and effective manner. There is lots of support available however someone who is looking to work flexibly and get involved in all areas of building this business would be best suited. Based mainly at head office you will become part of the small team that's already there and making great head way.

Person specification:

At least 3 years IT support experience

Knowledge of VPNs, Drayteks, VLANs, networking, Microsoft Exchange and Office 365 is essential

Team player

Self-motivated

Can use own initiative

Can do and problem-solving attitude

Excellent customer service skills

Basic salary & Benefits:

Competitive salary, dependent on experience

28 days holiday

Private Health Incentive

Mobile phone

Free onsite car parking

Moving to new offices in Thelwall 3-6 months time

Opportunity to progress in line with the company aspirations

Team-building away days

Reference: 35421073

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