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Senior IT Support Analyst

Posted 7 March by Healthcare Improvement Scotland Ended
Senior IT Support Analyst(Ref:HIS1068)
£26,830 - £35,933 (Band 6)
Edinburgh base - with requirements to travel to other sites throughout Scotland

Our ICT team support the national improvement organisation in health and social care for Scotland and have operations across various sites to ensure the organisation is fully supported to deliver its outcomes.

We are looking to recruit a capable Senior IT Support Analystto manage the support and development of the ICT infrastructure, together with a small ICT Support team to ensure service levels are met and ICT projects are delivered effectively to a growing user community.

You will already have developed an indepth knowledge of ICT systems and skills which may include the following;

  • · Managing & exceeding customer service/project expectations (using helpdesk tracking systems/remote support)
  • · Managing, monitoring & enhancing the ICT infrastructure (incl. Network performance, storage/backups)
  • · Monitoring & ensuring ICT security is optimised (Network/Firewall/User)
  • · Hardware and software installation and configuration (including mobile devices, video conference & multimedia),
  • · MS DOS, XP, Windows 7, Windows 2003, 2008 & 2012 Server, Active Directory, Windows SQL Server, Windows Terminal Services, Windows Intranet Information Server WSUS, SCCM.
  • Microsoft Office (2007& 2013 as a minimum)
  • · Sopho Web Appliance
  • · Citrix Xenapp6.5
  • · ITIL
  • · Hyper V

Although some of our systems are bespoke to the NHS, if you are experienced in managing similar ICT systems in a multi-site operation and you have not recently applied, then we would invite you to submit an application.

Closing Date: 19 March 2018 at 12 noon

We particularly encourage applications from women who are currently underrepresented in our clinical and senior staff grades.

For an application pack:        
Email: (quoting the Job Ref: in the subject line).
SMS:      Text 'App’ space Job Ref space your email address to 81400 (standard rate)

Reference: 34630779

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