Senior IT Field Support Engineer

Posted 16 March by IT Talent Solutions Ltd Easy Apply Ending soon

Senior IT Field Support Engineer required for my client based near Basingstoke for a permanent role paying £35-45k

The main focus of the role is to provide IT services to customers who are based in London and the South. (Car will be provided)

Your key responsibility will be to attend customer sites to respond to reactive issues, perform break-fix maintenance and complete successful installations of software and hardware to meet customer requirements.

The majority of your time will be customer site based in and around London and the South East of England. This role will require you to work from the main office when you are not assigned to a client's site.


? 4 or more year’s commercial experience as an IT Engineer (Ideally supporting small to mid-sized (SME) companies)

? Understanding and working within the ITIL framework

? Familiar with working to SLAs & KPIs to meet customer and contractual obligations

? Strong troubleshooting experience (Level 3)

? Experience supporting multiple networks across multiple clients

Technical Skill-set


? Install, configure and maintain Windows Server 2012 R2 + installation

? Experience with typical remote takeover applications to remote administer (RDC)

? Experience working with MS Windows 7, 8.1, 10, Active Directory

? Installing, configuring and troubleshooting Active Directory

? Installation and supporting Hyper-V and/or VMware vSphere environments in a SME environment

? Managing physical hosts and virtual server instances

? Managing storage and networking within virtual environments

? Configuration and Installation experience with PC hardware into server room

? Experience with enterprise RAID hardware and RAID level configurations

? Experience with structured networking and patching

? Strong knowledge of TCP/IP subnets

? Installation, configuration and troubleshooting experience with typical network devices (Switches, Routers, Firewalls, WAPs, VPN)

? Experience configuring and implementing VLANs in an SME environment

? Experience with cloud service technologies such as Azure, Office 365 and Google

? Experience supporting the Mac platform in a business/creative environment is advantageous

Reference: 34706395

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