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Senior Infrastructure Engineer

Posted 24 April by Embark Group Limited Easy Apply Ended

About Embark Group

Embark Group is a full-scale retirement solutions provider. We are committed to acquiring, developing and holding - for the long-term - a range of financial services businesses in the UK and internationally. As an investor we look for wholly-owned, minority interest and joint venture investments that can generate value independently or in concert with other assets in our portfolio.

We look for businesses that possess the capacity for scaled growth, a proven presence in their chosen market segments, strong people with the right values, and most importantly that offer an opportunity for us to add value through digital delivery.

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital. More than anything, we build safe and recurring value for all of our stakeholders, customers, partners, employees and shareholders.

Role Summary

In your role as Senior Infrastructure Engineer in our Leicester office, you will lead in the management and development of Microsoft based server and cloud solutions for the group. You will be responsible for the design and implementation of new technology as well as providing 3rd line support for existing systems and related technology. Working within the Infrastructure team you will need to keep up-to-date with the latest in cloud based technology and provide design guidance to ensure a process of continual improvement.

Key Accountabilities

Provision of technical expertise and delivery including:

  • Responsible for the design and delivery of new Windows based infrastructure design including Azure, on premise and hybrid solutions.

  • Management of the Hybrid cloud infrastructure including servers, storage, security and virtualization

  • Delivery of proactive continual improvement through technical assessment including business risk, resilience, capacity and availability of services hosted within the environment.

  • Providing solid documentation of systems and architecture, design, configuration and testing evidence.

  • Providing solution designs, costings and basic project management for the duration of any implementation

  • Providing technical leadership and guidance to peers within your areas of expertise.

  • Ownership of system backup service including operational monitoring and reporting

  • Liaising in the development of desktop builds/images where integration with server infrastructure is required.

  • Ownership of technical Backup, DR (Disaster Recovery) and Business Continuity for all server based solutions.

Provision of incident/request management service, including:

  • Providing 2nd line support for complex queries relating to infrastructure issues

  • Troubleshooting and issue ownership for complex issues within your areas of expertise.

  • Liaising with 1st line and 3rd party suppliers to ensure a speedy and positive resolution for customers

  • Assisting in problem analysis to provide technical and practical solutions to underlying issues

  • Providing regular updates on any assigned issues and providing escalation where service levels are at risk.

  • Prioritisation of tasks, requests and incidents in accordance with agreed service levels

  • Producing and presenting recommendations relating to the resolution of calls and improvement of the IT service

  • Ensuring infrastructure components are correctly registered and tracked with the asset and configuration management database.

Maintenance of the application infrastructure, including:

  • Control of key system configuration parameters

  • Keeping application software levels and patches up to date

  • Maintenance of test and development environments

Experience Required

Delivering excellence is no easy task, particularly when you are transforming a business. So we’re looking for someone with the right experience and behaviours to join our team. The 'DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:

  • Degree in a related subject (e.g. Business, Computed Science or IT)

  • Microsoft infrastructure related qualification(s) (e.g. MCSE)

  • Experienced in the design and implementation of MS Azure based services including ADFS, Virtualisation, SaaS and PaaS

  • Experience of the implementation and management of resilient services including load balancing, availability sets, geo-redundancy, Azure system updates

  • Experience of Azure DR and backup solutions

  • Experience of Office365 interoperability

  • Solid experience of managing on-premise and hybrid server solutions

  • Experience of deploying and/or integrating PC based technologies within Windows 8 and Windows 10 (e.g. Direct Access, Bitlocker)

  • Proficient in the use of Microsoft Office products.

  • Analytical and problem-solving skills.

  • Ability to interpret and analyse data.

  • Ability to multi task and work to meet deadlines under pressure, maintaining attention to detail.

  • Exceptionally proactive nature, with the ability to innovate and challenge in support of the business model we are operating.

  • Clear communication skills and exceptional attention to detail.

  • Ideally will have I

Required skills

  • Infrastructure
  • 3rd Line Support
  • Cloud environment

Reference: 34332310

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