Senior Executive Customer Services - Evening Shift

Posted 8 September by Euro London
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A leading global provider of financial technology services is currently recruiting for a Spanish/German/Italian or French speaker Senior Account Manager.

Please be aware that this will be Monday- Friday 1pm-10pm from Monday to Friday as you will be dealing with international clients.

*Serves as main point-of-contact and undertakes responsibilities for the success of multiple client projects.
*Independently communicates by phone, email, or in person, to consult with and advise clients on workflow and project developments.
*Effectively recognizes, anticipates, and manages clients' needs.
*Independently manage and host various online client's training per day.
*Monitors development and ensures project deliverables for the client are correct and timely.
*Responsible for development and increasing effective and positive relationships with clients.
*Ensures proper documentation for job pursuing and billing information is current and correct.
*Other duties as may be reasonably requested from time to time.

Knowledge, Skills, and Experience:
* Fluent to native level in English plus Spanish/German/Italian or French.
* 2 years of work experience in a similar role and the industry.
* WebEx and Salesforce experience is preferable.
* Ability to work under pressure and to prioritize tasks.
* Ability to multitask in a time-sensitive and deadline-driven work environment.
* Excellent interpersonal and communication skills.
* Ability to listen and understand the client's needs.
* Demonstrates service orientation with a desire to exceed customer expectations.
* PC proficiency with Microsoft Office and current web-related technologies.
* Ability to work within a team environment but also a self-starter.
* Detail orientation.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

Required skills

  • B2B
  • Customer Services
  • German
  • Spanish
  • Italian and French

Reference: 40837261

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