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Senior Customer Services Executive

Posted 6 March by LG Recruitment Limited Easy Apply Ended

My client, based in the heart of Newcastle upon Tyne, are looking for a Senior Customer Services Executive to join their fun, vibrant team to manage all customer enquires received from existing and new customers.

Key Responsibilties:

  • Being the first point of contact for prospective and existing customers when contacting the business via email, phone, website and social media.
  • Co-ordinating onsite installation and maintenance calls using internal and where necessary external engineer resource.
  • Using the platform to set up national advertising on customers' sites.
  • Collecting feedback from customers for the development and design teams product roadmap.
  • Initial diagnosis of customers' technical problems and resolution of incidents using defined procedures.
  • Escalating complex problems to the next level of technical support keeping the customer informed at all stages and taking ownership of the customer experience.
  • To be an integral part of the customer on-boarding process, from installation through customer training.
  • Controlling existing stock by keeping an accurate count of the inventory, reporting it on a periodic basis to Finance and COO.
  • Dispatching stock in a timely manner to disparate locations.
  • Upgrading customers over time to higher subscribed packages by effectively communicating the benefits of the package to their business.

About you:

  • Maths and English GCSE (Grade C or above)
  • NVQ in Customer Service would be desirable.
  • Previous customer service/contact centre/helpdesk experience.
  • Ability to listen and identify a customer's needs and resolve problems to customers' satisfaction.
  • Ability to communicate clearly and professionally over the telephone.
  • The ability to write clear, concise and professional emails or letters.
  • Experience in using different IT packages, databases and CRM tools and being internet savvy.
  • Self-starter with high levels of self-motivation and self-management.
  • Confident, enthusiastic, outgoing, social personality who finds it easy to build relationships.
  • Tenacious, resilient and able to handle rejection.

In return you will get:

  • A base salary of £17,000-£19,000 per year based on experience.
  • Monday to Friday 9am-5pm.
  • Further benefits to be discussed at an interview stage!

If this sounds like the ideal role for you then send your CV today or give Daniel Edgar a call on to discuss it further!

Required skills

  • sales
  • IT
  • Customer service
  • tech

Reference: 34617871

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