Senior Customer services Advisor

Posted 1 week ago by Connect2Staff Easy Apply Featured

High Level Customer Services

£20.000 - £20,400 per annum plus benefits

Our client a large corporate business is looking to recruit 2 new Customer Services Advisors for their teams

About the job:

The Customer Service team and private client's teams are seeking highly motivated, self-reliant individuals to work with them. Providing an efficient and effective customer service to existing and prospective customers, whilst actively promoting products and services.

  • To respond to enquiries from customers, in a professional, timely and efficient manner in accordance with departmental standards (SLA's) and KPI's.
  • To obtain a high level knowledge around the systems, processes and products within the department to the level of being a point of reference for queries, to being able to identity and/or resolve issues and problems.
  • Develop excellent working relationships with both internal and external customers to extend own network.
  • Able to communicate articulately to a high level whether verbal or written communication.
  • To actively participate in positive communication between the Customer Service Teams.
  • To be proactive in the suggestion and development of new work processes and procedures, assisting with the implementation of solutions.
  • To pro-actively promote products and services which can offer, in line with enquirer's needs.
  • To actively recognise and to progress/hand off sales opportunities to the relevant teams to increase business.
  • Develop excellent working relationships with both internal and external customers to extend own network.

About you:

The ideal candidates will have a proven track record of delivering excellent customer service within a corporate team environment and of managing customer expectations and developing customer relationships. Naturally, you will have excellent verbal and written communication skills, be computer literate, an effective team player, able to prioritise work and be able to work under pressure to tight deadlines.

Hours Monday to Friday 9-5

Connect2staff are acting as an employment agency in relation to this role

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

Reference: 35129051

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