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Senior Customer Service Representative

Posted 7 March by Hays Specialist Recruitment Limited Easy Apply Ended

£22,000 - £24,000 - Senior Customer Service Agent

Customer Service Agent - Heston - up to £24,000

Your new company

An exciting new opportunity has arisen to work for an international eCommerce logistics business in Hounslow as a Senior Customer Service Agent on a permanent basis. The business provides customised solutions to support businesses with parcel shipments, mail delivery, order fulfilment and returns.

This role is a senior agent position which involves no management/supervisory responsibilities but is more focused on the reporting and analysis of customer data.

Your new role

The purpose of the role is to support the local team with collating information for customer reporting, working together to ensure targets are met and flagged and daily interaction with customers and suppliers. Duties include; communicating with customers on enquiries through email and phone, inputting and managing daily enquiries through the customer data base, reporting, liaising directly with customers in inbound/outbound shipments, maintenance and management of the goods in the wholesale process checking for errors and discrepancies.

This role is a senior agent position which involves no management/supervisory responsibilities but is more focused on the reporting and analysis of customer data.

What you'll need to succeed

In order to be considered for this role you must have considerable office based customer service experience, ideally in a logistics/mail/parcel industry based role. An articulate telephone manner and excellent written skills are also required.

What you'll get in return

In return a competitive salary of between £22,000 to £24,000 will be offered with Monday to Friday working days and hours are 8.30am - 5.30pm with free parking on site.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34626666

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