Senior Customer Service Officer

Posted 4 days ago by REED Featured
I have a very well established logistics/courier company, which is offering an attractive salary of £24k.

My client is offering a fantastic working environment which is all open plan, so a nice & spacious place to be.

They are well known in the industry & really want the best candidates possible to join their team.

This position is a full time, permanent role! Mon – Fri 08:30 – 17:30!

Your duties will be varied & will include the below:

* Communicate effectively with customers relating to enquiries & follow ups
* Input & constructively manage the daily enquiries into the database
* Recording customer statistics through the internal systems on a daily basis
* Speak with customers directly regarding inbound shipments/discrepancies
* Create reports for customers & manager
* Dealing with customers concerning inbound mail shipments
* Finding solutions for when an issue arises & to provide clear communication to internal/external customers.
* KPI Data entry & Reporting
* Maintenance & management of Goods In wholesale process flows (process errors/validity)
* Prioritising the work load within a constantly changing environment
* General administration & support of the Customer Care Team
* Schedule operational database Support as required
* Manage the claims process & producing monthly reports
* Pro-actively claiming back from carriers when items have been deemed as lost or damaged

In order to be considered for this position you must have:

* Ideally at least 3+ years’ experience working in customer services & 1yr logistics
*Completely customer focussed 
* Excellent problem solving skills
* Strong communication skills via all methods in English
* Knowledge of the industry
* Used Outlook, SalesForce, MicroSoft skills including Excel
* Be of a smart presentable appearance 

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Are you familiar with the industry?
Do you have the relevant experience as stated in the description?
Do you live within a reasonable distance to Heathrow?
Are you customer oriented?
Have you answered yes to the above questions without reading them first?

Reference: 34357986

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