Senior Customer Service Manager - Mandarin Speaking

Posted 30 March by Insight Select Ltd
Easy Apply

Register and upload your CV to apply with just one click

Senior Customer Service Manager - Mandarin Speaking - Construction / Property - West London - £50,000 + travel allowance and bonus

My client is a global leader in the construction and development industry and they are seeking a Mandarin speaking Senior Customer Service Manager to join the team in ensuring the customer is receiving a world class service from exchange through to post completion of their properties. They are seeking a Mandarin speaking experienced and passionate customer experience professional who is excellent at building relationships externally and internally and possess outstanding problem solving skills. This role will entail managment of a team of customer service managers so prior experience of managing a team is required.

Duties include:
  • Management, training and development of custoemr service managers in team
  • Ensure an efficient pro-active service is provided to the customers, from reservation through to completion.
  • Ensure compliance with Customer Service Department processes, procedures and reporting.
  • Make sure that the properties are ready for Director sign off and are defect free prior to notice being served.
  • Builds and maintains effective relationships both internally and externally to form mutually beneficial relationships whilst developing skills to manage expectations.
  • Uphold organisations brand and assist in delivery of a quality product leading to positive customer satisfaction throughout.
  • Attend Customer Experience meetings as and when required in order to acquire first-hand information and guidance from the build team.
  • Maintain all customer information, keeping records up to date
  • Meet customers for site visits and advise customers of their selections of purchaser extras and interior selections. Liaise with the construction team on these items.
  • Investigate and arrange personalised handover gifts for purchasers.
  • Support with the handover process and ensure complete customer satisfaction and providing home demonstrations with the purchaser.
  • Arrange completion of any items which may arise from demonstration or handovers.
  • Carry out inspections and follow up on any works required to the property.
  • Review, investigate and complete any issues which may arise from customer contact and communicate to all within an agreed timescale.
  • Assist with the end of defects inspections and record any items which are discussed.
  • Attend and oversee works undertaken by sub-contractors as required.
  • Manage any defects of the customers property through out the warrantee period ensuring works are completed to high standard

Experience Required
  • Fluent Mandarin verbal and written
  • Highly experienced in delivering exceptional customer service
  • Team Management experience proven track record or training and developing staff
  • Excellent relationship development skills
  • Highly organised and can work to deadlines
  • Experience in the construction or property market would be advantagous

Reference: 42366940

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job