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Senior Customer Service Advisor

Posted 23 January by SOS Recruitment Easy Apply Ended

SOS recruitment are delighted to be working exclusively with a local business looking for a Senior Customer Service Advisor.

Location: Christchurch

Salary: £22,000 per annum

Hours: Monday to Friday 8:00 am to 5:00 pm with an hour lunch break

6 - 9 Month maternity contract

Key responsibilities:

  • Speaking to customers on the telephone
  • The accurate processing of orders, quotations, debit notes and credit notes
  • Coaching and development
  • System training & support
  • Maintaining data and databases
  • Management of departmental mail boxes
  • Telephone Call support
  • Providing outstanding customer service
  • Good understanding of the product range to enable product advice and support
  • Production and maintenance of SOP's
  • Taking a lead on promotional days and outbound campaigns
  • Organisation of product training sessions
  • Identifying opportunities to up sell products
  • Providing details of current offers and promotions to customers
  • Liaising with the marketing department for outbound campaigns/offers and website queries
  • Liaising with Area Sales Managers on a daily basis regarding customer requirements and potential sales opportunities
  • Management of a regional area alongside the Area Sales Manager

Experience required:

  • Previous experience of a fast paced Sales & Customer Service centre
  • Competent with Microsoft Office
  • Team player with a proactive approach
  • Excellent communication skills both written and verbal
  • Able to work under pressure & working to strict deadlines
  • Ability to work on own initiative as well as part of a team
  • Experience with Sage systems would be advantageous
  • Previous team support/senior role would be advantageous
  • Relevant Call centre & Sales experience

Our aim is to respond to your application within 48 hours. However, due to high volumes of candidates applying for positions, please assume that if we have not contacted you within 48 hours you have been unsuccessful for this role. We will keep your details and contact you should a more suitable position become available.

Don't delay, call, click or come in today! Find success with SOS!

Reference: 34034961

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