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Senior Customer Service Advisor- £21,039 - £30,890 - Birmingham

Senior Customer Service Advisor- £21,039 - £30,890 - Birmingham

Posted 3 April by Groomfield Recruitment Ltd Easy Apply Ended

Senior Customer Service, Senior Customer Service, Senior Customer Service, Senior Customer Service!!

Senior Customer Service Advisor - £21,039 - £30,890 - Birmingham

Groomfield Recruitment is working on behalf of their valued and prestigious client based in Birmingham. They are looking to recruit a Senior Customer Service Advisor to start on a permanent basis.

Key Purpose of the role:

To provide tailored self-help and specialist money advice via telephone, email, letters, web chats, forums and other multimedia channels.

Responsibilities of a Senior Customer Service Advisor include;

  • Provide in depth advice via the telephone, electronic and written channels to support clients
  • Communicate clearly, accurately and succinctly with clients
  • Building and maintaining strong relationships with clients
  • Ensure all paperwork is completed accurately, comprehensively and in compliance with quality audit requirements
  • Maintaining records, assist with the collection of statistics by creating new database records and updating existing ones
  • Participate actively and effectively through internal communication channels, including regular 1 to 1 discussions, QM feedback and team meetings as required
  • Onward refer any complex related issues which clients raise
  • Take responsibility for personal technical development, proactively addressing knowledge gaps
  • Taking steps to address and minimise client complaints

Skills / experience of a Senior Customer Service Advisor;

  • Call centre experience is desirable
  • Knowledge of debt issues is desirable
  • Ability to communicate, empathise and understand clients effectively
  • Computer literate
  • Knowledge of money advice processes, legislation and practice.
  • Accurate with strong attention to detail when case recording
  • Self-motivated, flexible and hardworking

Hours of work - Flexible shifts, on a rota basis, to cover service hours (9.00am to 8.00pm, 9.30am - 1.00pm Saturdays, subject to review)

Salary - £21,039 - £30,890 (increases to £29,650/£30,890 once training is complete)

*Please note due to the high level of CV’s we receive, if you do not receive a response within 5 working days please assume on this occasion you have been unsuccessful*

Required skills

  • Call Centre
  • Customer Service
  • Customer Services
  • Debt
  • Telephone Triage

Reference: 34556732

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