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Senior Customer Service Advisor - £18,000 - Birmingham City Centre

Senior Customer Service Advisor - £18,000 - Birmingham City Centre

Posted 27 June by Groomfield Recruitment Ltd
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Senior Customer Service Advisor - £18,000 - Birmingham City Centre

Our Client, a leading company based in the centre of Birmingham are seeking an experienced Customer Service professional to manage a team of 4. Previous experience of supervising a team is preferred but not essential, if you have experience of supervising a team in a Managers absence looking for the next step up this role will be ideal.

  • Ensure all staff complete induction training within the probationary period and that all staff within the team have the training skills to aid them in their role.

  • Maintain and manage customer requests.

  • To observe company procedures and rules and in particular Health and Safety requirements.

  • To maintain confidentiality regarding customer records and sensitive information.

  • Perform one to one meetings to deliver KPI results with the team.

  • Deputise for the Customer Service Manager when required.

  • Be proficient in the company’s handbook with capability disciplinary cases.

  • Ensure all contact from customers’ is promptly responded to within the timescales set out within the department.

  • Maintain confidentiality regarding customers’ records and sensitive information.

  • Assist the Customer Service Team with calls as and when is needed.

  • Ensure all emails from the Customer Care inbox are responded to within 2 working days.

  • Develop letter writing for replying to customers’

  • Ensure all complaints are handled and responded to within 10 working days.

  • Any serious complaints are escalated to the Customer Service Manager.

  • Assist with recruitment for Customer Service Team.

Working Hours 9am - 17.30pm

Required skills

  • Customer Care
  • Customer Service
  • Team Leader

Reference: 32663750

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