Senior Content Designer
£33,000 per annum plus benefits
Who will you be working for?
Capita are a supplier for a leading industry regulator who are currently expanding and leading the way as an independent body. They have identified the need for a Senior Content Designer to join their team on a permanent basis.
The role of a Senior Content Designer
We are looking for a Senior Content Designer to ensure excellent content design results in digital products that are easy to find and use the client's digital services.
You will develop content strategy and solutions for large-scale problems and high-profile events, working with partners across government. You'll ensure consistency and accessibility in content across the web estate and make sure appropriate content is shown to a user in the right place and in the best format.
You will work on the search experience, emails and letters that prompt a user to visit the website, as well as the navigation elements and content on the website, working alongside developers, user researchers, interaction designers and product owners.
- be responsible for co-ordinating and managing content projects
- lead work to improve how content is produced in response to the content strategy
- take responsibility for content quality, managing small teams and mentoring content designers
- work with legal and subject matter experts to make decisions about how and what is communicated to a variety of external audiences
- write and map user stories for content
- assure quality and review the work of others
- engage with and contribute to the content community
It is essential that you have knowledge of user-centred content design and are able to plan, create and iterate content for end-to-end services, directing the content design of high-profile projects. You must have experience of working in this discipline, ideally on transactional and informational online services.
You will also need experience of content auditing, writing (including pair writing), user research, managing content workflow and evaluating digital content against standards and key performance indicators.
You approach prototyping as a team activity, actively soliciting prototypes and testing content with users, using a variety of methods of prototyping and choose the most appropriate ones. You will be able to collaborate with user researchers and represent users internally as well as be able to analyse user research. Additionally, you will influence stakeholders and manage relationships effectively, building long-term strategic relationships. You must therefore have excellent verbal, written and presentational communication skills in conveying design concepts and prototypes.
You will also have experience of working with content management systems, of working in an agile environment, with a flexible attitude, strong attention to detail and being a great team player.
Ideally you will have a professional qualification in a digital-related discipline, experience of designing content for transactional online services, have worked with specialist subject matter experts in policy and legal teams and have used a Sitecore web content management system, however these are not essential.
The client is committed to creating a great place to work and do all they can to support people to reach their full potential, providing an exciting, supportive and flexible working environment.
They are an inclusive employer and offer equal opportunities to all regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
Capita ARC is acting as an Employment Agency in relation to this vacancy.
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