Senior Contact Team Member

Posted 9 October by Anglian Water

If you are a customer centric and driven individual looking for your next career step, read on…

We supply 4.3 million customers with high quality drinking water and collect used water from over 6 million customers across the East of England. With 80% of our customers currently using a water meter we are aiming to make this 95% by 2020. We certainly have ambitious targets relating to our large customer base!

To help satisfy our customers, we are requiring a Senior Contact Team Member who plays a crucial role in being the interface with the customer by making appointments and initiating pro active contact.

This busy and challenging yet enjoyable role will see you utilise the most appropriate form of communication to reach our customers and understand their queries in greater depth and find the best solution possible. With a confident telephone manner and good understanding of the importance of updating customer records, you will strive to improve our customer offerings.

Not only is it required to support external stakeholders to achieve our aims, the Senior Contact Team Member will also provide support internally in the form of training new starters and acting upon data analysis to maintain and enhance our levels of service.

It is possible this position will see you step up and perform Team Leader duties in times of absence, so be prepared to be counted on and deliver!

Our Contact Team are going through cultural and technological changes, so we require you to embrace change and rise to the challenges a busy and demanding contact centre brings. Your ability to effectively speak with individuals from all backgrounds and circumstances will serve you well in delivering a first class customer service.

Previous experience of working in a phone based customer service environment and an understanding of the metering processes will be key to you effectively carrying out the Senior Contact Team Member.

If this sounds like your next step, we are keen to hear from you!

Anglian Water is not your typical water company. Just take a look at our Love Every Drop strategy that underpins everything that we do and you'll start to get a feel for our culture. It's collaborative, innovative and inspiring. We put people at the heart of our business and we truly love what we do! If you care about excellent customer service, your career and the environment, then we want to hear from you. We believe that equal opportunities means inclusion, diversity and fair treatment for all.

Required skills

  • Customer Service

Reference: 33498676

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