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Senior Compliance Officer (Energy Sales Processes) - Home / Field based

Posted 2 January by Utility People Featured Ended

Role: Senior Compliance Officer (Energy Sales Processes)

Location: Home/Field Based with nationwide travel required

Salary: £29,000

Do you have sales and / or sales compliance experience in the retail Energy supply Industry? A leading provider of smart PAYG meters are looking for a Senior Compliance Officerto ensure sales agents deliver quality sales results by regularly monitoring, supporting and assessing a field based sales team. You will develop and coach external Compliance Officers to ensure KPI’s and SLA’s are achieved. If the Senior Compliance Officer sounds like you, APPLY NOW!!!

Key Responsibilities:

  • Oversee all compliance training for new field based agents, and facilitate the compliance tests
  • Identify training and development needs of Sales Agents
  • Coach and develop the external compliance officers
  • Complete sales agent assessments in the field in line with the process set by the company
  • Feedback assessment results and develop solutions for any issues faced by the external compliance officers
  • Regular meetings with Regional Sales Managers regarding compliance and complaints
  • Produce weekly / monthly and ad-hoc written reports
  • Achieve and monitor SLA’s and KPI’s
  • Continually maintain knowledge of relevant industry changes such as licence conditions
  • Feeding back compliance assessment results in a clear and constructive manner

Skills and Experience required:

  • Experience in a Face to Face energy / utilities sales role
  • Demonstrable experience of delivering against targets and achieving KPIs
  • Knowledge and understanding of sales compliance processes
  • Strong organisational skills and able to prioritise own workload
  • Ability to communicate effectively with different audiences both verbally and in writing
  • Able to remotely lead, influence and coach a team
  • Advanced knowledge of Excel and Word
  • Full UK driving licence - requires travel across England and Wales including overnight stays

Reference: 34113389

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