Hudson are proud to be partnering a large financial services business based in Edinburgh city centre to recruit an experienced Complaint Manager. This position offers the opportunity to join an established, reputable organisation and a excellent salary package.
- Investigate all complaints thoroughly, making fair and reasonable decisions on complex cases
- Managing conflicting priorities and key stakeholder relationships
- Providing exceptional customer service at all times
- Self-managing case load for different products and processes within SLA's
- Listening and actively engaging with customers to fully understand their concerns
- Educating yourself with complaint handling regulations and legislative changes to understand and identify potential key risks that may impact our business
- Building strong relationships with internal and external customers
- Reporting to senior management on technical issues, considering risk and reputational impact or damage to the business
- experience of working within Financial Services industry
- Sound knowledge of financial products
- Proven experience in managing conflict
- Ability to work unsupervised within a regulatory driven environment
- Strong communication skills both verbal and written
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