Senior Communications Manager

Posted 6 March by New Appointments Group

New Appointments Group are working alongside a dynamic and creative Events and Communications company in Surrey and they are searching for a new Senior Communications Manager to join their team.

You will be managing and overseeing the delivery, from start to finish, of a diverse range of engaging communication projects.

Key responsibilities and accountabilities:

* Client Management
  • Support the client team in the implementation of all Client Relationship Strategies;
  • Support the client team in the preparation of RFP and proposals as required;
  • Attend client pitch/presentation as required;
  • Attend client meetings, calls and reviews on a regular basis or as required.
* Communications
  • To manage the delivery of the communication and content programmes for standalone and integrated projects. Preferably with pharma/ med comms experience;
  • Planning and devising communication solutions whether delivered by email, website, app, video, live at a meeting etc.
    • Copy writing - drafting, and managing the drafting, of written communications e.g. emails, presentations, internal newsletters websites, blog posts, articles for clients;
    • Make use, and manage, a variety of internal engagement platforms, e.g. Yammer, intranets and purpose-built internal websites;
    • Rolling out of email campaigns e.g. Campaign Monitor;
    • Help to oversee and deliver content e.g. videos, photos and posters;
    • Developing content ideas for projects e.g.Researching speakers and facilitators;
    • Maintaining content and communication databases of supplier'
    • Proofing team content.

The role specifically requires someone with strong digital comms experience - working with and overseeing digital solutions associated with comms projects.

    • Scoping and creating budgets for digital projects;
    • Developing digital solutions to support comms programmes;
    • Managing and creation of websites, including use of CMS systems;
    • Comms to support virtual conferences.
  • Manage and oversee the delivery of multiple sized projects of varying complexity within client time frames and budget specified. Including pre and post-event communications, rewards and incentives and other internal communication programmes;
  • Set, communicate and drive time lines and priorities within each project;
  • Communicate, maintain and develop client relationships;
  • Manage and oversee supplier relationships;
  • Adhere to client specific SLA's and process requirements where necessary;
  • Provide leadership, motivation, direction and support to your project team wherever appropriate;
  • Travel to events or client meetings as and when required;
  • Manage and oversee negotiations throughout the project life;
  • Manage and implement regular communication and attend meetings within the project team to provide project status updates;
  • Attend 'kick off' meetings 'briefings' and 'debrief' meetings as and when required;
  • Adhere to 'on-site' etiquette at all times ensuring a positive representation of the company.
* Client Governance
  • Liaison with Governance Team to ensure all process documents are up to date and accurate;
  • Ensure compliance with client and company SLAs;
  • Ensure compliance with all client and company privacy and security protocols;
  • Ensure compliance with GDPR (General Data Protection Regulations) 2018 Regulations.
* Budget reconciliation & finance management
  • Review client budgets ensuring:
    • Client SLAs are taken into account;
    • Profit maximisation;
    • Accurate charging of costs (supplier and expenses) to the budget;
  • Review and ensure currency exchange is managed in line with financial updates and checked regularly;
  • Ensure prompt reconciliation post-event (maximum 30 working days or client specific);
  • Manage and submit personal expenses and credit card reconciliations within time frames specified.
* People Management (as appropriate)
  • Working with the Communications Lead, monitor development plans for all team members taking into account:
    • Current skills analysis;
    • Training needs analysis;
    • Individual's needs and desires;
    • Develop planning strategies;
  • Develop, mentor and coach all direct reports ensuring periodic meetings to discuss progress and review development plans;
  • Provide consistent leadership, motivation and direction to all team members;
  • Ensure all operations teams are consistently sharing best practice and delivering to company standards at all times;
  • Participate in the interviewing and selection of new team members once approved by Board Director.
* Hub Planner
  • Input of timesheet activity on a weekly basis
* The Big Intimacy
  • Ensure personal conduct is consistent with core values and live those values every day:
    • Team player;
    • Adventurous;
    • Creative;
    • Trusted;
    • Courageous;
    • Loyal.
* General
  • Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects;
  • Attend company training days as and when required;
  • Attend company meetings as and when required.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
Twitter: @nagforjobs

Reference: 34619827

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