Senior Client Services Administrator

Posted 23 March by SLM Search & Selection Featured

Our Client requires an experienced individual for their Surrey office

This role is responsible for providing an effective and efficient administration service to clients and Consultants while participating in achieving team objectives.

Core responsibilities include:

Create and maintain client records on CRM to a high standard

Ensuring AML is up to date and recorded on the system

Liaise with clients and third parties as necessary to process client requirements

Dealing with the New Business process:

Pre-populate forms needed to send to clients

Send forms out to the client and follow up

Check forms on return and chase any outstanding documents or information

Maintain Know Your Client and AML due diligence on the CRM system

Follow up on missing client documents

Scan the completed and signed application documentation

Send documentation to provider or process online

Keep client up to date with the progress of their application

Follow through to completion ensuring the CRM is up to date

Prepare annual review valuations

Address and answer clients’ and intermediaries’ administrative queries

Process client income requirements under instruction from the Consultant

Process cash movements to DFMs under instruction from the Consultant

Undertake any projects or duties requested by the Consultants or Principals in a timely and accurate fashion

Validate, instruct and check address amendments

Assist with answering telephone, general administration, filing and post

Scan all relevant client documentation to the system

Understand and ensure compliance with all relevant internal and external rules, regulations, and procedures that apply to the conduct of the business.

Prepare client review packs for Consultant’s client meetings

Maintain recurring activities for reviews, cash balance queries and drawdown reviews

Successfully complete the compulsory Anti-Money Laundering and Information Security training and any other mandatory compliance or regulatory training as required by the business, Group and FCA regulations

Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities

Knowledge & experience

Previous relevant client services administration experience gained within an IFA environment focused on holistic financial planning for private clients encompassing pensions, investment, and protection

Demonstrates administration experience of the complete life cycle of processing client business

High standard of competency and knowledge of:

CRM system and client reporting, previous experience of Xplan would be preferable (or a comparable package)

IT systems and software (Microsoft Word, Excel, PowerPoint) including provider websites for processing

Application questions

Do you have relevant client services administration experience gained within an IFA environment?
Have you worked in a IFA (financial services company) in an administration capacity?

Reference: 33625255

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