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Senior Claims Advocate Marine, Chelmsford, UK

Posted 23 January by Aon Ended

2441467 - Senior Claims Advocate (Marine), (Chelmsford UK)

We’re hiring!

Aon are currently recruiting an experienced Claims Advocate to join our Marine Claims team which is part of the Global Broking Centre based in Chelmsford.  


The Claims Advocate (Marine) will be primarily responsible for the Management of the strategy and process for the notification, agreement, collection and successful settlement of a portfolio of claims within a specialised book of business. Including first notification of loss, negotiation with markets, client updates, subsequent movements and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc).  Full responsibility for the contribution in setting and managing the strategy to satisfactorily conclude sensitive claims in tandem with Head of Advocacy.


About Aon 


Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

 Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

As a Senior Claims Advocate some of your key responsibilities will involve:


Key Activities 
  • Claim advice: Complete claim notification form with all the information required in Brokasure - notify the claim, subsequent advice and settlement to carriers. Liaise with the Claims Advocate in case of queries.
  • Provide advice and guidance on coverage and perform analysis of coverage-related issues for clients to facilitate the settlement and payment of claims.
  • Carefully manage the claims negotiation process with clients, underwriters and or their appointed legal representatives and or loss adjusters
  • Facilitate the resolution of any outstanding coverage issues, with the support of the Senior Claims Advocate/Head of Advocacy
  • Be able to proactively anticipate and present to clients the best strategy to resolve the claim
  • Coordinate discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement. Escalate to complex advocate if required
  • Negotiate the payment and settlement of claims with clients and underwriters
  • Engage, monitor and manage third party providers appointed by clients, underwriters or Aon (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
  • Technical support for pre-renewal meetings, placing and renewal negotiations
  • Work with other teams as necessary, to ensure that relevant information is shared as required and the appropriate actions are taken to meet clients’ needs
  • Issuance of timely, accurate and clear instructions to the outsourcer to enable claims to be processed either directly or via claims handler / Advocate
  • Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment Collect data on large and complex claims and Ensure effective communication is in place with business units, with clients, the network, markets and other rel...
  • Reference: 34296619

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