Senior Change Manager

Posted 26 March by Advanced

Role Responsibilities

  • Work collaboratively with internal, customer and service provider support teams, to ensure change request and reviewed, approved and implemented successfully.
  • Ensure that change risks have been identified, analysed and understood and where necessary risk mitigation plans are put in place.
  • Issue Change Advisory Board agendas and ensure that all change requests to be reviewed are available to CAB members prior to the meeting.
  • Convene and chair Internal and customer CAB and ECAB meetings.
  • Ensure a Change Schedule (or Forward Schedule of Change) is up to date and available.
  • Approve or reject change requests, after considering CAB members feedback.
  • Review outstanding change requests awaiting action.
  • Review completed change request’s outcome prior to closure and where appropriate convene post implementation reviews for failed changes.
  • Analyse change requests and produce regular and accurate management reports.
  • Ensure conformance to the Change Management policy and process.
  • Provide support and guidance to users of the Change Management process and system.
  • Raise potential improvements with the Change process owner and support the develop Change Management policies and processes.

Individual Requirements

  • Working knowledge of Incident, Problem and Change Management frameworks, such as ITIL, ISO 9000:2000 and SIAM
  • Experience and knowledge of Change Management principles, methodologies and tools.
  • Well organised and proactive individual who is calm under pressure and can communicate well at all levels (both written and verbal).
  • Excellent active listening skills.
  • Ability to clearly articulate messages to a variety of audiences.
  • An individual who enjoys working in a challenging environment in which they can develop both personally and professionally in line with corporate objectives.
  • Ability to build strong relationships internally and externally and work to demanding deadlines and targets.
  • Ability to problem solve.
  • ITIL Foundation qualified essential, Practitioner preferred.
  • Degree qualified.

Reference: 39952770

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