Senior Business Support Officer

The Company:

Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.

The Job:

On behalf of our client we are seeking a Senior Business Support Officer. This will be based in their central Bristol offices. In this role you will be supporting the management of operational risk within the group ranging across various elements of the governance structure such as change and incident management, embedding policy compliance and managing and maintaining databases in the team along with a wider variety of FCA related activities.

Your responsibilities will include:

• Dealing with incoming enquiries from internal stakeholders and clients received by the team in relation to Risk and Compliance to ensure expressions of dissatisfaction and complaints arising
• Ensuring that any issues arising from such expressions of dissatisfaction are managed as actions supporting the wider operational teams
• Managing the local change management process supporting the operational teams
• Assisting where necessary, in preparing and distributing accurate internal and external reports ensuring that the information contained in the reports are accurate
• Keeping the Business Continuity Plans and Contact Information for operational teams up to date
• Supporting with projects relating to FCA regulation and embedding principles into the culture of the operational teams

The Person:

For this role, our client is looking for someone has excellent attention to deal, really confident Microsoft Excel skills and ideally experience in financial services or insurance.

• Ability to communicate clearly issues to the client and stakeholders
• Experience of working within a support team
• Confident managing multiple requests simultaneously
• Ability to work in a strict regulatory environment
• Ability to prioritise work effectively to meet deadlines and work to SLAs
• Methodical approach to work

The Benefits:

Contributory Pension, Group Life, Private Medical Insurance, 25 days’ holiday & a flexible benefits scheme.

The Hours:

Monday to Friday 9am - 5.30pm.

The Location:

Central Bristol, no car parking (with some hybrid working after 6 months)

The Salary:

£27-32,000