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Senior Analyst (Insight)

Posted 15 January by Shop Direct Easy Apply Featured Ended

In the world of retail things happen fast, especially at Shop Direct. We're transforming at an unprecedented rate, becoming a truly world class digital retailer. Ensuring we make our customers aware of products that are relevant to them is really important to us and we know its really important to our customer. Its central to our strategy and why we're looking to attract the very best talent we can and build on our already impressive team.

Join the multi-award-winning company behind exciting brands such as, Very Exclusive and, and help us on our journey to becoming a world class digital retailer.

About us

We’re the UK’s second largest pure-play online retailer and we exist for one simple reason; to make good things easily accessible to more people. It’s our purpose, why we get out of bed in the morning.

It means offering the best range of famous brands, a seamless online shopping journey and unique ways to spread the cost that our customers love.

We’ve been doing it for more than 80 years and our digital department stores have become household names, from the much-loved to, which is now our biggest and fastest growing brand with sales of more than £1bn.

Today, we turnover more than £1.9bn, our websites get over 1.2m visits every day and 62% of our online sales are from mobile devices. We sell over 1,300 famous brands and deliver 49 million products to over four million customers each year.

We’ve got a clear goal. It’s to become a world class digital retailer. We’re already well on the way and, by staying true to our purpose, we believe we’ll achieve our ambition.

About the role

As a Senior Analyst, you’ll be playing a key part in supporting the wider Data Democratisation and Analytics team, managing various projects independently.

You’ll work with teams from across the business, defining what their problem is, really understanding what the end goal and bigger picture is and then getting to the bottom of that and establishing what decisions need to be made as a result of the insight you’re able to offer.

Sometimes you’ll need to help stakeholders get to those decisions, using your strong communication and influencing skills.

You’ll be given the opportunity to really change the customer journey online, you’ll do this by applying a logical approach which is backed up by mathematical reasoning. You might feel from the analysis you’ve done that product recommendations should appear in a different area of the customer journey and you’ll then make that suggestion to the relevant team.

On a daily basis you will be interpreting the 'what happens ifs’ that emerge from the analysis you’re doing and sometimes you’ll have to make difficult judgement calls, but you’ll be given the trust and autonomy to do this.

About you

Along with a logical mindset and common sense approach, it’s really important you have strong SQL or SAS experience, as these are the primary ways we interrogate data here at Shop Direct and you’ll be doing that on a daily basis. You’ll be expected to be writing complex code from scratch on day one.

You’ll have had experience of breaking down problems from a bigger picture in to smaller more defined elements and you’ll be confident presenting this to colleagues at all levels.

You’ll be comfortable working in a pacey and ambiguous environment, things change all the time here (being a 24/7 retailer you’re kept on your toes), but you’ll enjoy the surprises and challenges that comes with that!

Your own career development will also be important to you as it’s hugely important to us. You’ll be surrounded by a strong team all working collaboratively to fulfill the ambitions of the business. We really do live and breathe our values, encouraging open and honest communication and you’ll welcome continual feedback.

How to apply

This is a fantastic opportunity for an experienced Senior Analyst who is looking for their next career move. If you are interested to find out more please contact the Talent Acquisition team at Shop Direct or apply online.

Please note that the Talent Acquisition team at Shop Direct is managing this vacancy directly and will not be accepting CVs sent by any recruitment agencies.

Please be advised, if successful in securing this position, you may be required to undertake a credit, CIFAS and CRB check.

If you are a current employee of Shop Direct please apply via Talent Online as an internal applicant.

Required skills

  • Customer Insight
  • Data
  • Data Analysis
  • SQL
  • SAS

Reference: 34080495

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