Senior Advisor - Tenancy Sustainment

Posted 8 October by Hyde
Easy Apply Ending soon

London with some travel to regional offices

With 95,000 residents and 48,000 properties, it takes some smart thinking to run an organisation like ours. That's why we're always on the look-out for talented people with the expertise to help Hyde thrive. It's a challenge that allows you to use your head but stay true to your heart.

Main purpose of role:

This is a fantastic opportunity to make a real difference. In this role where you will increase tenancy success amongst high risk residents through the provision of a time-bound, holistic, advice and advocacy service to Hyde's residents who are at risk of tenancy failure. You will be leading a team of specialist advisors who work to keep people in their homes when their circumstances and needs are complex.

Essential skills and requirements:

You will be the organisation subject lead on complex tenancy sustainment case management, and will need to have experience of dealing with hoarding, mental health issues, substance misuse and other challenges facing our residents.

You will be leading, supervising and supporting a team of advisors, and work directly with our most vulnerable and high-risk residents in partnership with housing management teams and external agencies. You will be the main point of contact for specialist intervention partner agencies and voluntary providers to ensure appropriate support is sourced and sustained.

You will identify key support needs that may create challenges for the residents' ability to sustain their tenancy. You will have excellent record-keeping and monitoring skills, and be able to quality assure own and others work to industry- and organisational standards.

You will have a fantastic team of colleagues in the organisation, but be expected to work independently with minimal day-to-day supervision.

Ability to develop relationships and managing internal and external customers to achieve tailored outcomes for residents/clients is paramount.

You will be a great communicator and demonstrate resilience and determination. You will be a confident user of IT and have excellent writing skills. A background in housing is desirable but not essential; however experience working in a supervisory capacity with clients with complex needs is needed.


Hyde offers an excellent and unique Benefits package that can be adapted to suit each individual. We offer employees the opportunity to choose from a wide variety of benefits using our flexible benefits scheme (iFlex), which includes options around Childcare, Lease Car, Gym Membership, Eye care, and discounts with multiple retailers and many more. We also offer a number of substantial Core benefits including an impressive Pension Scheme.

Got what it takes? Click Apply Now and upload your CV.

Interviews will be held on Tuesday 23rd October in Lewisham

Required skills

  • Housing
  • Mental Health
  • Staff Management
  • Housing Management
  • Sustainment

Reference: 36297740

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