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Senior Account Manager (Outsourcing) - Yorkshire - £55-60K + Car Allowance + Bonus + Bens

Senior Account Manager (Outsourcing) - Yorkshire - £55-60K + Car Allowance + Bonus + Bens

Posted 19 March by PSD Group Easy Apply Ended

About the Client:

My client is a leading specialist outsourcing organisation and owing to a number of client wins are now looking for an Account manager to take ownership of a of a key contract (worth c.£5m PA) , providing outstanding Customer Experience along the way. This role will be based in the contact centre with some travel to client sites as required. You will also manage a small team of 2-3 account managers

About the Role:

You will manage the delivery of several large accounts providing a variety of services through the Service Centre to clients.

The key aspects of this role are:

  • Development of Best Practice service delivery models and continuous improvement across contracts including innovation of services including Contact Centre and Customer Experience
  • Account management and implementation of client contracts as required across both back office and contact channels
  • Leadership of two to 3 account managers
  • Stakeholder engagement to ensure effective delivery of contracts
  • Looking for additional revenue streams and bid opportunities
  • Development of account plans and ensuring resourcing strategy is correct for the site
  • Interpretation of MI and aligning to financial budgets

What we’re looking for:

  • This is an outstanding opportunity for someone who has coordinated and developed client accounts and who is looking to join a growing and profitable organisation with an opportunity for career progression.
  • It would suit someone from an outsourcing background - contact centres, support services or the construction sector.

About the Offer:

£55,000 - £60,000 + Car Allowance + Bonus + Benefits


Rob Dermott, Director

Required skills

  • Account Manager
  • Customer Service Operations
  • Customer Services
  • Operational Excellence

Reference: 34713213

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