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Senior 3rd Line Service Desk Engineer

Senior 3rd Line Service Desk Engineer

Posted 19 June by 360 Recruitment Consultancy Ltd
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We are a specialist IT recruiter, currently recruiting for a Senior 3rd Line Service Desk Engineer to join one of the UK’s leading Converged ICT Service Providers.

Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure. With further plans for expansion and their genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and fully supporting and funding qualifications, this is an ideal opportunity for anyone looking to grow their career long term.

The Senior 3rd Line Service Desk Engineer will in the majority of cases be the last escalation point, providing an expert knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. Supporting into the 1st and 2nd Line Engineers within the service desk teams, supporting a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare.

The Senior 3rd Line Service Desk Engineer will be desk based, working on critical/P1 incidents, whilst supporting and mentoring colleagues, as well as supporting into projects when required.

Main responsibilities of the Senior 3rd Line Service Desk Engineer:

  • Provide an escalation point and an expert knowledge base for the 1st, 2nd & 3rd line Engineers.
  • Provide mentoring for the 1st & 2nd and other 3rd line support Engineers.
  • Take ownership of support tickets that are escalated to you and ensure they are resolved, communicating with the customer and keeping them informed at all times.
  • Support into Project work as and when required

Skills of the Senior 3rd Line Service Desk Engineer:

  • Technical experience at a 3rd line level, ideally for an MSP.
  • Good knowledge across a mixture of Windows Server, Microsoft Exchange, Hyper-V, Azure, Citrix, Office 365, VMware, SCCM and SAN/NAS.
  • Knowledge of Networking and Firewalls would be advantageous.
  • Well organised and able to multi-task
  • Takes pride in personal development
  • Clear communicator, both verbally and in writing
  • Ability to work under pressure and in a fast-paced environment

In reward for the Senior 3rd Line Service Desk Engineer:
In reward for your talents, our client is offering a competitive salary dependent upon experience + performance related bonus + 22 days annual leave + bank holidays + pension + flexibility to work remotely when required. Our client is very much a people business and believes in being the best employer they can be. They enthuse a culture of passion towards helping their colleagues maximise their potential and grow to their own personal best, offering support to achieve qualifications and paid examinations.
Shift Pattern:
Due to the nature of the IT Industry, the Senior 3rd Line Service Desk Engineer is required to work 1 week of evening shifts + 1 weekend day every 6 weeks. This will be discussed further at interview stage.
5 Weeks of Normal working hours
Monday - Friday, 8.30am - 5.30pm.
1 Week of Evening shifts
Monday - Friday, 3.00pm - 10.00pm
1 Weekend day (either a Saturday or a Sunday) once every 6 weeks.

If this sounds like the right role for you, please forward your CV to us, where a Specialist Consultant will be in contact with you immediately.

The employment market is very buoyant at the moment and there is particular demand from our clients across the country for candidates with experience in the IT sector, particularly in the following areas:

IT Engineers at all levels ( 1st,2nd,3rd,4th Line, Consultants, Specialists)

IT Management (Team Leaders, Project Managers, Service Delivery Managers)

IT Technical Architects, Solutions Architects ( IaaS, PaaS, SaaS, Enterprise Architecture) ( TOGAF 9, Prince 2 ITIL)

All areas of Infrastructure ( Microsoft Stack, Active Directory, SCCM, Azure, Lync, Skype, Linux ) ( MCSA, MCSE, MCSD, MCITP)

Thin Client ( Citrix) ( CCA, CCAA, CCIA, CCEE, CCE-AD, CCP-AD,CCA-AD, CCP-N, CCA-N, CCP-M )

Virtualisation ( VMware, Hyper-V, ESXI, vCloud Director) ( VCP6, VCP5,VCP4, VCP3, )

Cloud Technology (VCP-Cloud, VCAP-CID, VCDX-Cloud)

Data Centre Technology ( VCDX5-DCV, VCAP5-DCD)

Networking ( Cisco, HP, Juniper, Brocade, F5) ( CCNA, CCDP, CCNP, CCIE, CCAr, F5 Certified)

Storage (EMC, NetApp)

Telecoms ( Cisco, Toshiba, Mitel, VoIP, MPLS, SIP, Core Network)

ERP (Navision, Dynamics, SAP B1, Iris, Sage, JD Edwards )

Applications ( Dynamics CRM, Salesforce, Saleslogic, ServiceNow, Guidewire and many more

Sales at all Levels and all Areas

Software - Microsoft.Net (ASP.Net, C#, VB.Net, ADO.Net), Visual basic, SQL, C++, SharePoint, Java, J2EE, BizTalk, Servlets, JSP, UML, Weblogic, Struts, Hibernate, Mainframe - (ICL and IBM, Cobol, CICS, Adabas natural etc, Flash, PHP, Web, Development, Test, ColdFusion, HTML

Database - Design and Administration, Oracle (OCP), SQL Server, Sybase, Ingres, Informix, Access, DB2

PMO - Project Management, Programme Management, Business Analysis, Change Management, Service Delivery,

We look forward to hearing from you and working on your behalf.

Required skills

  • Citrix
  • Network Infrastructure
  • 3rd Line Support
  • VMware Infrastructure
  • Microsoft Solutions

Reference: 35421962

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