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Senior 3rd Line / 3rd Line Project Engineer

Posted 5 January by Talent Point Ltd Ended
3rd Line Engineer (Windows, Windows Server, Hyper-V & Citrix) |London |£40k - plus Bonus|

Are you an experienced 2nd/3rd Line Engineer looking to make the next step in your career?

Excellent opportunity to grow into a Technical Consultant role!

The Company:

A growing yet established Managed Service IT company in London is now recruiting an experienced 3rd Line Engineer with future prospects to make the step into a Technical Consultant role (Windows, Windows Server, Hyper-V & Citrix) helping to perform a key role supporting existing and new clients whilst maintaining the highest levels of service which is critical to their clients. They provide the highest quality of IT support, consultancy and strategy working with SME's to medium sized organisations - they have built a reputation in their sector as the 'go-to' company to partner with.

The Role:

This role would be perfect for an experienced 2nd/3rd Line Engineer looking to progress their career You will be an escalation point and will receive complex tickets from the Service Desk and the field Engineering team and will be expected to stick to SLA's to solve tickets with excellent customer service ability to keep the customer up to date with the status of their ticket.

You will ideally already be working in a role where you are providing 3rd Line Support where your tickets involve more complex issues around Servers, Citrix and Virtualisation using VMware and Hyper-V. You will have an excellent telephone manner and be able to remain calm under pressure and be able to keep the clients updated on the status of their tickets.

Background Experience:

As an experienced 2nd/3rd Line Engineer you will have worked extensively with Exchange Server and understand exactly how the system works. You will be able to troubleshoot issues with email, track client connectivity and identify where issues would be coming from, and view the exchange transaction log when required.

The 2nd/3rd Line Engineer will also have excellent knowledge of Citrix: testing and diagnosing remote login issues, understanding the flow of connectivity and where problems arise. You will be familiar with Citrix Netscalers and storefront, managing multi-site XenDesktop environments. You will also have an understanding of HyperV clusters and how they are managed.

Salary & Package:

The salary on offer is £40k - plus great benefits including discounts on Gym membership, Restaurants and Cinema Tickets - they promote a healthy work/life balance and have regular social events throughout the year.

Talent Point are a Hiring Communication business. We have designed and documented this vacancy alongside our customer and act as their sole source of applicants. Following a two-stage screening process that will include everyone who responds to this advert, we present a shortlist of three applicants for interview. Those on our shortlist can expect in-depth, accurate detail regarding the vacancy, a high chance of securing the position, pre-booked interview times to plan around in advance, no delays and complete transparency.

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd is an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law.

Reference: 34154773

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