Self Service Innovation Strategist

Posted 25 September by NCR Ltd

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Job Title: Self Service Innovation Strategist

Location: London

As the leader of the Self Service Reinvention, you will own the long term strategy and be accountable for the execution of services and solutions to develop this area of our business, as well as having the immediate goal to build a successful business.

Roles and Responsibilities:

  • Enable new SS-Outsourcing, SS-Marketing and Branch Transformation business from a Professional Service point of view;

  • Lead a group of project managers and consultants co-located and/or geographically dispersed

  • Review and approve bids and proposals and overseeing their transition from acceptance of proposal to project completion;

  • Ensure programs, projects and consultancy services are effectively managed and tracked against plans;

  • Advise clients on the transformational aspects;

  • Forecast and manage the resourcing levels and capabilities against demand to deliver the immediate and future commitments;

  • Establish objectives for, and review the performance of the team;

  • Provide outstanding customer satisfaction by ensuring that the projects and services are led, managed and delivered efficiently and in accordance with customer contractual commitments and expectations;

  • Partner with sales and pre-sales to generate demand;

  • Engage with the in-country and regional delivery organizations to ensure required skills and capacity are available and prepared to support the execution of the Self Service Reinvention

Qualifications

Qualifications:

  • +10 years’ experience in SelfService

  • Working experience with ATMs.

  • A Solution oriented mind-set

  • Deep understanding of Banking Operations

  • Technical knowledge of Transaction Processing and Bank Core Systems

  • Banking Operations Outsourcing and or Managed Services experience is a must

  • Able to lead business and functional requirements workshops

  • Strong in contracting

  • Knowledge of Data Centers

  • Strong in managing IT service partners/providers

  • Capable to virtual lead teams in a matrix organization

  • Willingness to travel

  • Capable to offer outsourcing consultancy

  • Creating of outsourcing Pricing structures

  • Able to lead outsourcing BRD and FSD workshops

  • Experience in Solution Architecture of Outsourcing deals

  • Business Intelligence

  • Systems Management and Monitoring

  • A Solution oriented mind-set

  • Capability to think-out-of-the-box

  • Attitude to overcome obstacles

Reference: 33388790

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