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Security Systems Technical Support Engineer (Northern Ireland)

Security Systems Technical Support Engineer (Northern Ireland)

Posted 3 June by Complete Security Recruitment Ltd
Easy Apply Ended

Job Title: Security Systems Technical Support Engineer (Northern Ireland)

Salary: £30,000 D.O.E

Location: Belfast

Key Purpose of the Job

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.

Key Job Responsibilities:

  • To provide technical support to end users and engineers both internally and externally.
  • To ensure prompt and accurate information is scheduled.
  • To prioritise workload and meet contractual deadlines.
  • To answer customer telephone calls ensuring internal customer service standards are met.
  • Any other reasonable requests from the line supervisors and Head of Service.
  • Provide first line support to the customer to see if the call can be resolved before passing to the service team
  • To provide support to the Service Scheduling Team when required.

Required skills

  • Engineering
  • Security
  • Technical Support

Reference: 42925768

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