Sector Support Manager
Contract: 1 year fixed term contract, flexible hours
Closing date: 14th November 2019
Working for Trinity College London
Join Trinity College London and you’ll be building you career with an international exam board and independent education charity that has been providing assessments around the world since 1877. Our exams and assessments are designed to help learners fulfil of their own individual talents and abilities. Today, we deliver assessments to over 850,000 candidates each year, worldwide. Our international network is expanding quickly and we now provide qualifications in more than 60 countries around the world.
Trinity is an Equal Opportunities employer and our talented people come from a wide range of backgrounds.
About the role
Your role as Sector Support Manager will involve working across the primary school and music education organisations, planning and implementing strategies that will support the retention and growth of organisations in the formal education sector to successfully deliver Trinity suites of music and arts qualifications. You will manage a portfolio of key customer accounts and be responsible for ensuring we deliver an exceptional customer service to them and our wider customers.
The main objective of the role is to achieve a high retention rate - you’ll help manage the overall onboarding process for new centres, manage feedback and complaints from customers to resolution and seek ways to enhance and improve our service offerings. You’ll use customer engagement data to identify opportunities for growth, work closely with Marketing and Communications to support retention campaigns and working particularly closely with colleagues in business development.
We are flexible in offering part-time or full-time hours for the right candidate.
Your experience of working within the formal education sector, particularly if you have experience of delivering music qualifications or working in primary education will be highly valued. This role will suit someone who has an aptitude for project management, confident presenting skills and strong analytical skills for spotting data trends. You’ll be successful in this role if delivering a first-class customer service ranks highly in your priorities.
Some knowledge of UK arts and cultural landscape, youth and community and relevant policy would be highly desirable.
How to Apply
To apply, please send a full CV with a covering letter, clearly explaining your interest and suitability for the role.
- Customer Engagement
- Data Analysis
- Presentation Skills
- New Business Opportunities
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