Second Line Support

Second Line Support, £27500, Bristol

A media company in Central Bristol are looking for a skilled Second Line Support Analyst to join their growing IT function.

Based in the heart of Bristol, you will be responsible for providing desktop and end-user support across a user base of 500.

This is an exciting opportunity to join a business who are going through wholesale change. They are currently moving to a start of the art office and your role will be critical to the business as they go through a digital transformation.

The successful candidate will have excellent troubleshooting skills and will have experience of providing support in a pressured yet exciting environment. Please apply within if this is an opportunity that suits your skillset.

Responsibilities:

• End user desktop (Mac OS X and Windows 7 and 10) and application support (including Outlook, Office, Creative Suite)
• Good understanding of Mac OS X and Windows 7 and 10
• Working knowledge of Outlook, Office and Creative Suite
• Configuring and installing new desktops, laptops and mobile devices
• Ensuring calls are managed in accordance with the SLA
• Understanding of telephony and networking (VoIP, TCP/IP, DNS and DHCP)
• Experience of administering AD, 365, Skype for Business
• Software / hardware deployment and asset management (Jamf Pro and SCCM)
• MFD and follow-me printing support
• Skype for Business telephony support and troubleshooting
• Managing meeting room facilities e.g. video conferencing
• Managing user and office moves, starters / leavers
• IT security policy compliance

In return, my client are offering a salary of £27,500 with a competitive pension and holiday entitlement package. Please contact Jordan Fitzgerald at Robert Half Technology if you would like to discuss further.