A well-established Multi-National Global Logistics Provider offering import and export logistics solutions via air, sea and road as well as offering Customs and Warehouse & Fulfillment services, is recruiting for an experienced Sea Freight Import Operator to join it's busy Operations Team in the Heathrow area. The hiring company has more than 40 years of experience with offices in 12 markets across the globe.
Purpose/Objectives of the Role:
To handle the day to day operational duties and customer service within the Sea Import Freight Forwarding Department, and to provide efficient and high quality service to the customers. Also, handling quotes and queries of the department.
Responsibilities and Tasks:
- Handle sea freight import operations from start to finish
- Maintain a high standard of customer service
- Ensure that you are working in accordance with the Companies Credit Policy at all times
- To have an active role in resolving customer queries
- Involvement with customs clearance procedures
- Responsible for preparing and update quotes to customers, and ensure quotes are saved correctly on to the system
- Responding to billing queries (both an AP/AR side)
- Monitoring shipping line tariff, and updating them on the system
- Updating Haulage Tariff
To Be Considered;
- Proven experience in handling sea freight import operations
- Ability to demonstrate a flexible, hands on approach
- Effective communicator with colleagues, clients and suppliers
- I.T conversant in basic applications & customs procedures
- Ability to work under pressure, and ability to multi-task
- An opportunity to join an established Multi-National with great potential for future growth
- Dynamic and supportive working environment
- Competitive salary + benefits
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Shipping & Logistics industry.
- Carriage of Goods by Sea
- Customer Service
- International Logistics
- Freight Forwarding
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