Working closely with key internal departments and the Client Service team, the Scheduling Manager will ensure that programme management for professional firms is supported operationally.
This is a varied role requiring a highly organised, analytical individual who enjoys working as part of a team and has the ability to work independently. The primary focus of this role is to support the programme management and national scheduling for professional firm clients. The secondary focus of this role is to support the data analysis and reporting requirements relating to client programmes.
Key tasks include supporting national course scheduling and implementation of programmes, communicating data in a user friendly way, and analysing student feedback and exam results against key performance indicators.
PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES
To create planners and learning plans based on scheduled courses to meet the needs of professional firm clients
To liaise with internal departments and regional centres to coordinate and set up scheduled courses and computer based exam sittings (CBAs) to meet client requirements
To review programme provision across professional firm clients to ensure maximum efficiency and suggest changes to Programme Managers in a timely manner
Working with the scheduling team to coordinate tutor resource to support bespoke client requirements
To analyse exam results and produce reports for clients and other stakeholders
To update documentation relating to client pathways and programmes
Liaise closely with the Professional Firms team to discuss programme activity on a frequent and timely basis
To support the wider client service team with administrative tasks during peak periods
To undertake any other activities requested by the management team
SKILLS, KNOWLEDGE AND QUALIFICATIONS REQUIRED FOR THE ROLE
High level of organisational skills, managing complex activities to tight deadlines
Ability to effectively manage internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
Excellent communication skills: verbal and written
Excellent attention to detail
Excellent planning skills, able to create high level and detailed plans
Ability to analyse data and communicate key information
Ability to work independently whilst contributing to the immediate and wider team
Proactive and professional attitude to work
Proven experience within a B2B environment
Line management experience (desirable)
Analytical thinking, with the ability to apply IT tools and critical thinking skills to analyse and interpret data in a variety of formats
Experience within the education/training sector
Experience of working to KPIs and SLAs in a commercial environment
Knowledge of BPP product range
Knowledge of existing BPP processes and support functions
Please note that the successful candidate will be required to undergo a credit, address and basic disclosure check.
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