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Scheduling Manager

Posted 20 September by BPP University Featured Ended

JOB PURPOSE

Working closely with key internal departments and the Client Service team, the Scheduling Manager will ensure that programme management for professional firms is supported operationally.

This is a varied role requiring a highly organised, analytical individual who enjoys working as part of a team and has the ability to work independently. The primary focus of this role is to support the programme management and national scheduling for professional firm clients. The secondary focus of this role is to support the data analysis and reporting requirements relating to client programmes.

Key tasks include supporting national course scheduling and implementation of programmes, communicating data in a user friendly way, and analysing student feedback and exam results against key performance indicators.

PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES

 To create planners and learning plans based on scheduled courses to meet the needs of professional firm clients
 To liaise with internal departments and regional centres to coordinate and set up scheduled courses and computer based exam sittings (CBAs) to meet client requirements
 To review programme provision across professional firm clients to ensure maximum efficiency and suggest changes to Programme Managers in a timely manner
 Working with the scheduling team to coordinate tutor resource to support bespoke client requirements
 To analyse exam results and produce reports for clients and other stakeholders
 To update documentation relating to client pathways and programmes
 Liaise closely with the Professional Firms team to discuss programme activity on a frequent and timely basis
 To support the wider client service team with administrative tasks during peak periods
 To undertake any other activities requested by the management team

SKILLS, KNOWLEDGE AND QUALIFICATIONS REQUIRED FOR THE ROLE

Essential


 High level of organisational skills, managing complex activities to tight deadlines
 Ability to effectively manage internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
 Excellent communication skills: verbal and written
 Excellent attention to detail
 Excellent planning skills, able to create high level and detailed plans
 Ability to analyse data and communicate key information
 Ability to work independently whilst contributing to the immediate and wider team
 Proactive and professional attitude to work
 Proven experience within a B2B environment
 Line management experience (desirable)

Desirable


 Analytical thinking, with the ability to apply IT tools and critical thinking skills to analyse and interpret data in a variety of formats
 Experience within the education/training sector
 Experience of working to KPIs and SLAs in a commercial environment
 Knowledge of BPP product range
 Knowledge of existing BPP processes and support functions

Please note that the successful candidate will be required to undergo a credit, address and basic disclosure check.

Reference: 33356572

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