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Scan Team Administrator

Scan Team Administrator

Posted 9 April by Willis Towers Watson Ended

Summary of Role

As a Scan Team Administrator your responsibilities will include opening, sorting and batching incoming post. It will also include electronically scanning documents onto members records held on the Pensions Administration system as well as dealing with original certificates promptly. As a Scan Team Administrator it is important to ensure service level agreements and accuracy levels are consistently met within the Scanning Team. In return you can expect a competitive salary plus excellent benefits including bonus, 25 days annual leave, private medical cover and company pension scheme.

The Role

Performance Objectives:


  • Be fully conversant and proactive with SLAs and ensure they are delivered consistently
  • Be fully conversant with Scan Team and TAS procedures
  • Work to set rotas as determined by the Scan Team Supervisor
  • Proactively ensure that excellence is consistently maintained
  • Take ownership of all responsibilities dedicated to you
  • Report on service levels when required
  • Provide accurate readings for scanning equipment on a daily basis
  • Be fully conversant with all software and hardware as required
  • Attend and participate in departmental meetings as and when requested
  • Assist in the monitoring and reporting of key performance indicators as requested
  • Assist in the development and continual updating of a departmental procedures manual
  • Attend on and off-the-job training as and when requested to develop and improve services to the firm
  • Attend and participate fully in an annual review, and action agreed SMART objectives
  • Assist with any other appropriate duties, as directed by the Team Supervisor
  • Maintain an awareness and observation of Fire and Health & Safety Regulation


  • Assist in training other associates
  • Assist administration teams as and when required

The Requirements

  • Strong organisation skills are essential
  • Excellent motivational skills required
  • Good understanding of standard MS applications
  • Ability to work effectively as part of a team
  • Good attention to detail
  • Common sense and methodical working practice
  • Ability to work to agreed timescales
  • Ability to work under pressure
  • Ability to prioritise tasks effectively

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

Reference: 34855862

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