Samsung Operations Executive - Chertsey
Working within the Retail Programmes team you will be a key contact within the IM team for delivering the day to day running of the communication and reporting. Working under the Retail Programs Manager, you will support the end to end project tasks associated with both Backstage and the Elite platforms. You will be responsible for all internal and external communications as well as providing key insights to both our channel partners and Field Sales Managers, keeping ROI at the forefront of everything you do.
Responsible for Retail Programmes communication to all field teams, internal and external stakeholders, including managing communications to be escalated through our internal portals.
Responsible for being the key point of contact for the field teams, working with field managers, collating regular feedback and driving best in class execution
Track the Backstage completions for internal teams, FSMs & Elites and work with field management and relevant contacts to drive100% completion
Develop and maintain the information to be included in the field team induction process
Develop relationships with the appropriate level of selected channel partners and be responsible for the day to day delivery of the programme. Attend monthly planning meetings
Responsible for pulling all weekly and monthly report data and using to build monthly reports for channel meetings, working with team to develop learning's, action plans and insight
Monitor competitor training and ambassador programmes and report back key insights
Build reporting and tracking for field teams and support team with reporting and statistics where required.
Monitor and measure engagement of retail programme participants and work with field teams to deliver improved metrics and performance
Work with agency to deliver the day to day running of off-site events
Work with Manager and Retail Programmes team for strategy, planning, target setting and return on investment. Ensure the events are on-track to deliver all set KPI's
Assist in providing information and input on wash-up decks, including overseeing post event questionnaires
Support Manager with strategic planning per quarter, inputting valuable insight garnered from feedback from ADM Elite champions, call centre team and from the Elites themselves
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