Samsung Complaints Team Manager

Posted 5 April by Capita Ending soon

Samsung Complaints Team Manager

Location: Hepworth House - Leeds

Shift/Hours: 37.5 hours per week 5 out of 7 days working between the opening times of 8am and 10pm

This is an exciting opportunity to be part of the Customer Relations Team. The Complaints Team Manager will be responsible for a team of Expert Complaint Handlers dealing with complex Samsung complaints covering all product lines.

Capita internal candidates please inform your line manager before application

You take pride in supporting your team.
You listen. Ask questions. Look for solutions.
You know everyone you manage is going to be different, but that's great, as team diversity is key.
You work with your team. You explain complex things in simple ways. You give them the freedom to do their job well.
You know a-level excellent service is the only kind of service your customer deserves. You know a 1st class team is what you desire to have. And you will.
You work with Michael to put a tricky call behind him and move onto the next.
You praise Asma in front of the team, as you know her confidence will get a real boost by that.
You nominate Elaine for an individual monthly award, as you know she deserves it.
You teach, but you also learn. You grow. You excel.
You make friends. You make an effort. You make a difference.
You love Samsung and you know what the brand means to its customers.
You rely on your team. You know they can rely on you.
You push yourself to progress. You work hard. You're motivated.
You're glad you applied. You've never looked back.


  • 22 days' holiday a year (plus 8 bank holidays)
  • mobile phone discounts

  • cycle to work scheme

  • access to private dental care

  • high street retailer vouchers

  • getting to represent a world-leading brand

  • on-site restaurant

  • city centre location

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

Required skills

  • *Educated to GCSE level or (equivalent)*People management skills*

Reference: 34832087

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