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Sales Support

Posted 4 January by Citycom Technologies Ended

Due to expansion, an opportunity has arisen within Citycom Technologies for a Sales support team member.

We are looking for a qualified Sales support team member to join our sales team. You will serve as a point of contact for customers with queries about products, orders, and deliveries and provide support for the business.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices.

Ultimately, you should be able to contribute to high-quality customer service and meet KPI's.

Job Duties:

  • Generate Quotes / Contracts
  • Extensive use of online portals
  • Answer phone calls from customers
  • Take sales information and puts it into an easily readable format and online portals
  • Follow up with customers to make sure that they are satisfied with a particular product
  • Provide any necessary data or reports
  • Exert attention to detail
  • Arrange appointments with clients
  • Acknowledge customers by responding to emails, texts, and phone calls
  • Update all contact information for clients
  • Deal with any customer complaints and resolve the issue as necessary
  • Does any necessary administrative work including filing reports

Requirements for the role:

  • High organisational skills and ability to manage a number of projects at the same time.
  • Ability to prioritise own workload.
  • Strong communication skills.
  • Well versed in IT skills for example Microsoft Office Suite and CRM systems.
  • An administrative or sales background.
  • Must be sales oriented

Hours of work: 9-6 Monday to Friday Holidays: 28 days (inclusive of public and Bank holidays)

These are illustrative duties and the job holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

Required skills

  • Administrative
  • Calls
  • Customer Service
  • Data
  • Sales

Reference: 34139094

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