Sales Support Specialist
The Sales Support Specialist is an essential part of the Sales function and acts as a bridge between the Sales team and the rest of the business. As a Sales Support Specialist, it will be your role to work with the Sales team, Purchasing and Accounts functions within the business to align customer administration and communication strategies.
The Key activities of a Sales Support Specialist are;
Fielding inbound customer enquiries and owning to resolution or distributing to the relevant function for follow up
The preparation of quotes for customers
Liaising with Suppliers to ensure best prices are achieved at all times
Acting as a point of contact for incoming Service and Project proposals and documentation from both internal and external customers
Assisting with the administration and facilitation of customer-facing events
Ensuring impending renewals and other subscriptions are communicated to customers and closed accordingly
Assisting in outbound Demand Generation activities and Transactional Account Management
The Sales Support Specialist role is ideal for those individuals looking to take their first step into a Sales career as well as existing sales professionals wanting to transition from transactional sales to a solution-based sales approach. The Sales Support Specialist role is seen as a stepping stone into a Successful Account Management team, for the right individual with the right attitude.
The key attributes in a Sales Support Specialist are;
A motivated, 'can-do’ attitude
Tenacity with a hunger for self-development and self-learning
A flexible approach to an ever-changing environment where customer satisfaction is key
A strong desire to succeed
A robust personality, able to thrive in a busy Sales environment
Resourcefulness and a problem-solving mindset
The key qualifying criteria for this role will be the applicant’s attitude, focus and aptitude. The right candidate will be fully trained in all aspects of the role. That said, a familiarity with the following business systems in use is preferable, but by no means a requirement.
Microsoft Office Products, specifically Excel
Microsoft Office 365
- Customer Services
- IT Sales
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