Sales Support Specialist - Chalfont, Gerrards Cross, UK

Posted 7 February by Citrix Systems

Citrix Systems

Are you motivated by coordinating a team and being integral to their success?

Do you have a supportive yet focused mindset?

Are you looking to grow your career, working with an innovative Company and respected team?

We are looking for a Sales Support Specialist who will provide accurate and timely sales administration support our Citrix sales team.

If this sounds like you - apply now!

#wearecitrix

https://youtu.be/zt6FxRSLogc

Here is a little more detail about our role:

  • Support increased pipeline and revenue generation by maximizing sales and Partner representative’s customer/partner facing time on key value sales activities with leverage for other tasks.
  • Support customer/partner satisfaction and increased revenue generation by providing focus and efficient/prompt resolution of simple/routine sales administrative issues.
  • Support and quality of internal tracking/metrics by providing focus and standardization for maintenance of account and opportunity information in CRM and other systems.

What will you be doing?:

  • Promote Citrix value proposition.
  • New business support for our internal/external Sales Team (including partner and client calls).
  • Assist the Sales teams with deal preparation including pricing and customer contract detail and Account profiling.
  • Assists with the sales exception process.
  • Support customers with Citrix license Agreements and work with Citrix contract team to ensure they are set up correctly in our system to allow for purchase.
  • Account Management for existing end users: work with customers on license transfers, conversion requests, trade up reports, correct any licensing issues, merge records, customer requests and issues, track status and keeping relevant parties updated.
  • Resolves or coordinates appropriate responses to customers, partners and Citrix teams independently involves/escalates independently to other teams for more complex issues.
  • Utilising Salesforce to assist the Sales team with all opportunities, track all sales stages of the opportunities, and update customer information
  • Order Issues/management, working with customer/Sales team and Order Services to ensure order is booked and assets delivered to the client
  • Provides specific reports to Citrix sales and management
  • Conducts User Acceptance Testing (UATs) for new tools and processes
  • Prepares and places demo appliance orders, tracks demo progress, organizes return, requests RMA
  • Delivers ad hoc trainings on Systems and Tools
  • Assists customers on all queries regarding the license portal system

Qualifications (Knowledge, Skills, Abilities)

  • Ability to effectively engage internally with Citrix teams and externally with our partner community and resolve issues independently
  • Build relationships with Citrix team members and partner employees in various functions, being capable to work effectively within a virtual team, ensuring that all information is communicated completely and in a timely manner, and that the appropriate tools are used
  • Proven problem-solving skills, including making sound decisions within established guidelines
  • Excellent written and oral communication skills
  • Exceptional detail-orientation and follow-through skills
  • Strong sense of urgency and deadline-orientation
  • Strong technology skills, including proficiency with MS Office applications (ability to manipulate data in Excel) as well as with CRM and ERP systems
  • Ability to leverage channel partners, Citrix sales and channel representatives to close deals
  • Understanding of the basic IT problems that Citrix products solve

Requirements (Education, Certification, Training, and Experience)

  • University degree, ideally in a business related field of study.
  • Previous sales support, or indirect sales experience (1-2 years) would be beneficial but not essential.
  • Previous experience in a high-tech environment desirable.
  • Ability to independently resolve issues involving partner resources and Citrix employees in various functions and at different levels.
  • Customer service-oriented with strong attention to detail.
  • Ability to manage multiple priorities.
  • Excellent communication skills both verbal and written.
  • Knowledge of Citrix products and services preferable but not essential.
  • Highly proficient in all Microsoft packages.

Required skills

  • Sales Administration
  • Sales Support

Application questions

Do you have university degree, ideally in a business related field of study?
Are you either a recent Graduate or have previous Sales support/Indirect sales experience?
Do you have experience working within a Technology organisation or high-tech environment?

Reference: 34416898

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