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Sales Support Manager

Posted 8 March by Verastar Ltd Ended

Verastar are currently recruiting for a Sales Support Manager to join their team based in South Manchester, Northenden. Due to our expanding business and nature of the role, we are searching for a new addition to support our rapidly expanding sales team to continue to push the envelope for growth and success. For over 18 years, Verastar have been providing small businesses with the essential services, offering a wide range of products, along with the highest level of customer care at competitive prices. We aim to endorse this by challenging the norm and upholding core values. As an umbrella company, we work hard to nurture and grow our host of reputable brands in our portfolio, which we feel steams from the people who work alongside us.

The main aim of the Sales Support Manager will to be a facilitator of requirements within sales across the company and enforce the continual advancement and progression within the department. Reporting directly to the head of new provisions this role will include the direct management of 4 teams, making sure they adhere to company and government regulations, building internal and external relationships, ensuring the improvement of systems and databases, whilst upholding the highest quality of service provided.

The daily tasks will consist of:

  • Providing a support network for over 450 agents across our 13 sites and database of 1500 Partners
  • Management of lead flows for Verbal and Paper Sales Teams
  • Being a lead influencer on the design, development, testing and implementation of bespoke in-house software (CRM, Lead Manager, Submissions Portals, Communication Manager, Electronic Registers and Performance management)
  • Increase Cross Sales Opportunities
  • Ensure that a calibration function maintains consistent across QA
  • Create and implement processes that will ensure accuracy customer data collection
  • Providing detailed reports to our verbal sales departments
  • Drive increased live rates through ensure positive customer interactions and identify key training requirements
  • Delivery of product and sales audits to the wider business
  • Management of all Commission structure at all sales
  • Commission and Performance Reporting
  • Keeping up to date with Industry knowledge and procedures
  • Developing team skills (1:1, quarterly performance objectives and transparent KPIs)

Desired Key Skills and Experience:

  • People management
  • Ability to adapt to new situations
  • Patience and knowledge to advise and train all capabilities
  • Time Management and Organization
  • Eye for Detail
  • Upholding team morale
  • People person – ability to build and sustain relationships
  • Technically Minded
  • Strive under Pressure
  • Knowledge in the Sector (Telecoms, Broadband, Mobile, Gas, Electric and Water)

In return for your hard work the company offer a rewarding benefits package including:

  • Pension scheme
  • Personal Incentive Bonus Scheme (Up to 10% salary bonus per year)
  • Up to 35 days holiday per year
  • Pay reviews twice a year
  • Excellent career development opportunities
  • Staff rewards (Summer/Christmas Party and Nights out)
  • Free tea and coffee
  • Designated Car Parking Space
  • Funding for external training courses through the training support scheme
  • Verastar Rewards Scheme offering; Gym Discount, Holiday Discounts, Discounts for major retailers

This role is essential to our business and so if you feel like you could become our next working star, please apply below.

Reference: 34640097

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