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Sales Support Consultant

Posted 7 February by Thomas Recruitment Group Limited Ended

THOMAS Recruitment are exclusively recruiting on behalf of a rapidly expanding comparison company, for a Sales Support Consultant to join their fun and lively team. Our client, due to natural expansion and internal opportunities, is able to offer personal development, on-going training and a permanent role for the successful candidate.

The successful candidate must be able to work 37.5 hours a week between 9am-8pm Monday-Thursday, 9am-5.30pm Friday and 10am-2pm Saturday. As the company are regulated by the FCA, they are unable to take applications from anyone with a history of bankruptcy, IVAs or CCJs.

Benefits:

  • Basic salary £16,500- £18,000 per annum, dependent on experience.
  • 30 days holiday (inclusive of bank holidays).
  • Good location with excellent transport links.
  • Company benefits Include: Income Protection, Private Medical Insurance, Pension Plan, Enhanced Maternity and Paternity Package, Buy Additional Leave, Cycle to Work Scheme, Child Care Vouchers and Social Events.

The Role:

  • Responsible for handling all post sale administration and customer service.
  • Taking responsibility for ensuring applications are underwritten.
  • Customer expectations managed.
  • Applications turned into live policies with a minimum cancellation rate.
  • Carry the company’s medical and lifestyle questionnaires with the customer with a high regard for accuracy.
  • Communicate and support Sales Advisors with regular updates on progress and required action on live cases.
  • Have a high regard for compliance with in a FCA regulated business and adhering to all legislation and regulatory guidelines.

The Successful Candidate:

  • Minimum of 5 GCSEs including Maths and English at grade C or above.
  • Administration qualification, e.g. NVQ (Desirable).
  • Minimum of six month relevant customer service experience.
  • Experience of working in an outbound Call Centre role (Desirable).
  • A background in working within financial services or regulated environment (Desirable).
  • Good IT Skills, including Word, Excel and Outlook.
  • Knowledge of General Insurance products (Desirable).
  • Excellent written and verbal communication skills, able to demonstrate an outstanding telephone manner.
  • Strong commitment to delivering exceptional customer experience.
  • A proven track record in working efficiently and autonomously, with attention to detail and adherence to process.
  • Cooperates well with others, adapting to the team ethos, always showing team spirit.

Required skills

  • Communication Skills
  • Customer Service
  • Flexibility
  • Time Management

Reference: 34415767

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