Sales Support Consultant - Financial Services

Posted 9 March by Countrywide Featured

Countrywide are currently recruiting for a Sales Support Consultant to join our fast paced financial servicesteam in Milton Keynes. The successful candidate will ideally have a background in a telephone based customer service role and have strong administration experience.

This is a part time positionrequiring you to work every Saturday between 9:30 and 2:30. The ideal working pattern for the rest of the week will be over 4 days between 12pm and 6pm but there is some flexibility on this.

Key Responsibilities;

  • Providing first line support for all incoming telephone enquiries
  • Assessing and advisingonmortgage enquiries
  • Identifying trends on enquiriesto enable the Mortgage Product Team to identify any gaps in our product provision
  • Ensuring up to date knowledge of working practices, lender requirements and sales process/operational procedures
  • Assessing and responding to requests to unlock POS where appropriate, by reference to internal guidelines
  • Responsible for the provision of all waiver codes when requested by accurately assessing needs
  • Responding to queries received from the sales force, including understanding of the CRM database

Knowledge & Experience;

  • Educated to GCSE standard (minimum of four at Grade C or above) including English and Maths
  • Previous administration experience
  • Previous office experience
  • Previous Mortgage/financial services experience would be ideal
  • Flexible approach to working hours


  • Excellent communication skills both written and verbal
  • Good telephone manner
  • Strong IT skills including all MS Office packages
  • Ability to cope under pressure and work towards tight deadlines
  • Good organisation skills
  • Ability to work well as part of a team
  • Good levels of accuracy and attention to detail
  • Able to prioritise and use own initiative
  • Able to empathise with all parties

Reference: 34651640

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