Sales / Reservations Agent

Posted 5 April by Spabreaks.com Ltd

Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 100, working with over 1000 of the world’s leading spa hotels. We send away over 6000 travellers each week, have won multiple industry awards, and are now a multi-site operation with offices in London and Brighton... and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the travel industry.

About the role:

As part of our continued success, we are looking for talented sales agents to join our award-winning team in Brighton. Having opened the doors to our Brighton office in October 2017 we have already experienced huge success and this is an exciting opportunity to join us on our journey. This is an incredibly fast-paced sales role as part of a successful and growing team, with great opportunities for progression and high earning potential. You will be working in a fast-paced and challenging role liaising with clients and venues to book all elements of a customer’s day spa experience

Key Responsibilities:

? To follow up with customers, venues and other third parties to close sales and take payment

? To identify potential new business from old leads

? Use initiative to up-sell and cross-sell other products to the customer

? To act in a professional and efficient manner to phone and email enquiries

? To take details from the customer, communicating in a polite and friendly way to identify the customer’s exact needs and requirements, in order to maximise upon any revenue opportunities from each enquiry

? To facilitate smooth and effective communication with the various reservation departments at specific venues in order to check availability, discuss treatment time availability and any special requirements for the customer, whilst maintaining the professional relationship that Spabreaks.com is renowned for

? To maintain a high level of product knowledge at all times through ongoing training and daily use of the Spabreaks.com website

? Consistently working to achieve individual and team targets / KPIs



Experience and Qualifications:

? Experience of working in a telephone-based Reservations sales role previously would be preferred.

? A team player, with the ability to communicate with different departments and venues effectively

? Carry effective organisational skills and possess the ability to multitask

? Proven ability to work under pressure

? Dedicated and determined in achieving set targets / KPIs consistently

Remuneration and Benefits:

? £18,000 basic salary rising to £20,000 upon successful completion of a 6 month probation

? Uncapped commission (Average OTE c£28k)

? 22 days holiday pa, increasing to 25 upon completion of a 6 month probation

? Familiarisation trips to UK, Europe and ROW destinations

? Recommend a friend scheme up to £500pp/£1000pp(IT)

? Regular company social events and office drinks receptions

? Personal Progression Plan

? Local discounts

? Childcare voucher scheme



The Palatinate Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Required skills

  • Call Centre
  • Contact Centre
  • Sales
  • Telesales
  • Travel Agency

Reference: 34831682

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