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Sales Office Manager

Posted 6 February by Zachary Daniels Easy Apply Featured Ended

Zachary Daniels are recruiting for a Sales Office Manager for a furniture retailer based in Long Eaton.

Salary is circa £30,000 dependent on experience.

The role will be to manage the sales team, always ensuring excellent customer service & sales support.

Summary of main duties and responsibilities:

  • Preparing & completing action plans in line with strategy
  • Implementing productivity, quality & customer service standards. Monitoring & analysis of those standards & results.
  • Resolving issues
  • Identifying customer service trend
  • Determining system improvements
  • Implementing change
  • Planning work activities, allocating resource accordingly and managing fluctuating workloads in line with business needs
  • Proactively maintaining contact with customers
  • Supporting the field sales function
  • Benchmarking best practice

Accomplish the sales office HR objectives by:

  • Recruitment & training requirements including up to date product knowledge
  • Performance management, team development & appraising
  • Disciplinary and Grievance
  • Promoting inter-departmental communications
  • Updating on company policy changes and company news
  • Reporting on sales office activity figures on a weekly basis as well as any other ad hoc reports as required. Supply weekly reports for major accounts and for business performance. Pro-actively analyse data and make any recommendations from this.
  • Coordinate sales liaison activity across the team and take responsibility.
  • Ensure that all customer order queries are managed appropriately, to deliver high levels of customer service and customer satisfaction.
  • Liaise and communicate with all relevant departments to resolve any productivity and order issues and to ensure the smooth processing of orders through the business
  • Ensure health and safety and environmental procedures and policies are maintained throughout the department. Report issues to the Health and Safety Committee.
  • Attend Retail and Trade fairs throughout the year

BBBH6911

Reference: 34404515

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