Sales Manager (Outbound)

Outbound Sales Manager

Location: Hybrid (London) – 2 days in office

Salary: Competitive, plus benefits

A fast-growing tech-enabled utilities business is seeking an Outbound Sales Manager to lead its outsourced sales team. The business is on a mission to simplify utilities by combining energy, broadband, mobile, and insurance into one service for customers, and they are looking for a results-driven leader to help drive growth, customer retention, and cross-sales.

This is a fantastic opportunity to take ownership of an outsourced sales channel, develop a high-performing team, and shape strategies that directly impact revenue and customer experience.

• Lead and manage outsourced outbound sales teams, providing coaching, training, and performance feedback
• Identify and onboard new outbound partners to grow the sales channel and meet forecasted targets
• Run the tender process for selecting and onboarding new telemarketing agencies, including evaluating proposals and negotiating contracts
• Oversee contractual relationships and performance management with outsourced providers
• Develop and implement outbound sales strategies focused on cross-selling and retention
• Analyse sales performance data, forecast results, and optimise campaigns based on insights
• Launch and develop new campaign opportunities in alignment with business goals
• Collaborate closely with internal teams such as marketing, product, and customer service

• Proven experience managing outbound sales teams, ideally with outsourced or remote teams
• Strong track record of meeting or exceeding sales and retention goals
• Commercial awareness and experience managing contractual relationships
• Knowledge of sales methodologies focused on cross-selling and customer retention
• Analytical mindset with the ability to turn data into actionable insights
• Excellent communication and interpersonal skills, able to liaise with senior stakeholders and front-line teams
• Proficiency with CRM systems and sales analytics tools

• Experience running tender processes for telemarketing or outsourced sales providers
• Knowledge of outbound dialer technologies and campaign optimisation
• Experience in subscription-based, telecoms, or utilities businesses

• Competitive salary with industry benchmarked benefits
• Share options and Save as You Earn scheme
• Hybrid working with flexible arrangements
• Electric car salary sacrifice scheme
• Discounts on company services and access to rewards programmes
• Matched pension contribution and life assurance up to 4x salary
• Private health insurance, virtual GP access, and wellbeing support
• Opportunities for career development through coaching, learning, and new experiences