Based in Northampton serving customers over the phone, advising and selling them what they need for their car.
The Role:* Greeting Customers over the telephone in a reassuring friendly way.
- Provide an exceptional Customer Experience.* Offering advice and information, including costs on any work that is .* Ability to Upsell - NOT Miss-sell - Products that will be of benefit to the Customers Vehicle. * Co-ordinating Vehicles for Repair & Fit into the busy Technicians Schedules. * Ordering & chasing delivery of Parts. * Inbound & Outbound calls with Existing & New Customers. * Dealing with any Customer queries by Telephone. * Ensuring all bookings & Payments are handled timely and efficiently. * Ensuring Reception & Customer Waiting Area is Clean, Tidy and presentable. * Arranging Courtesy Cars. The Candidate: * Ideally a Graduate. * Ability to SELL. * Being computer literate is essential. * Understanding of Cars helpful. * Must be confident in person and on the telephone. * Be a team player and able to work productively. * Know how to sell and look for buying signals. * Able to multitask effectively to ensure that tasks are completed accurately and on time. * Must be organised and able to co-ordinate under pressure in a busy environment The right person will have the willingness to learn whilst working in a busy environment. You will be a fast learner with exceptional Co-ordination skills. Able to Multi Task and maintain the positive attitude. Ideally you will have Sales Experience in order to help grow the business and increase the Customer Base.
us are 8am to 6pm Monday to Friday, alternate Saturdays 8.30am to 5.30pm.
No Sundays or Bank Holidays
29 days' Annual Holiday, including Bank Holidays.
- car sales/parts /service/automotive
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