Job Title: Sales & Travel Expert
Location: Chester UK
Salary: £17,000 (plus bonus £400 max per month)
Working Hours: Working hours will be on a shift rota basis over a 7-day week; the call centre is open from 9am to 9pm (seasonal openings). You may work 9.00am to 5.30pm one week and then from 1.30pm to 9.00pm the next - All shifts are determined in advance
Job type: Permanent
Job reference: AH9397
About the role: A brand new and fun environment to work in based in Chester City centre
Our Travel Experts are the friendly voice of our company and the first point of contact for our customers to speak to when calling to book their next holiday over the phone. Our Travel Experts speak to customers every day, sharing their experience and knowledge of our portfolio to help customers pick their perfect holiday cottage.
You will be responsible for ensuring that every call maximises income per booking and that the quality of the call exceeds customer expectations.
You will work to (and exceed!) agreed targets for booking conversion and maximising sales opportunities whilst delivering that outstanding experience to our customers along their booking journey.
Candidates must have previous experience of sales (call centre experience would be beneficial but isn't essential) and a strong track record of working successfully to targets. You will have excellent communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills. You will also be IT literate, and be willing to suggest improvement areas for the business.
Previous travel experience would be beneficial, but isn't essential.
To succeed in the role, you will be motivated, and results driven with an ability to work under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual, with good attention to detail.
- Discounted holidays for you, and your friends and family
- Full training provided
- Working on a rota basis which is planned 4 weeks in advance, so you can plan your work/life balance
- Private Medical (for you and family)
- Death in service payment
- Pension (matched contribution up to 2.5%)
- Free worldwide travel insurance (for you and family)
- Subsidised park and ride passes for an easy commute into town
- Long service awards and increases in holiday each year
- Wellness extras - free flu jabs, reflexology sessions and fruit available in the office
Wilde Associates is working in the capacity of an employment agency in respect of this role
- Call Centre
- Customer Service