The purpose of the Sales Executive is to be the main point of contact with customers; converting prospects into customers and providing professional and efficient account management support to a group of supplier customers.
Job role: Sales Executive
Salary: £20,000 - £21,500 per annum with OTE Earnings £31,000
Location: Milton Park, Abingdon
Hours:Full Time, Permanent - Monday to Friday
Holiday: 25 days leave + bank holidays
*5% pension (with minimum of 1% employee contribution)
*Gym membership discounts
*Cycle to work scheme
*Flexible Benefits Scheme: to spend on benefits of their choice, these benefits include; private healthcare, dental care, health cash plans, pension, life assurance
*Onsite parking available
*Free fruit, sweets, tea & coffee
*Social events - run by each department / food/ refreshments/ get to know your colleagues
*Charity events - bake sales/ sponsored runs etc.
*Selling a range of products & services to prospective customers
*Cross-selling & upselling to maximise revenue opportunities
*Manage the annual subscription renewal process for designated accounts
*Achieve monthly quarterly and annual sales objectives
*Follow up database mail shots by telephone to establish sales leads
*Build rapport with customers; understanding their needs and recommending appropriate solutions
*Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription
*Promote usage within Supplier organisations through reporting & insights
*Recommend additional products and services that can add value to the customer
*Manage the annual subscription renewal process, maximising retention rates
*Manage win-back process where Supplier subscriptions have lapsed
*Maintain regular contact with customers throughout their subscription
*Making outgoing calls and responding to incoming queries in a timely fashion
*Scheduling audits a time convenient to the customer whilst ensuring their compliance is maintained
*Calling through sales leads and following the cycle through to sale closure
*Hitting average daily KPIs (both in terms of calls and minutes)
*Provide first-line support to customers on system, issues & queries; resetting passwords, providing guidance on system usage, and escalating issues to IT or the Customer Success Team as necessary
*Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
*Update and maintain customer details and account records using in-house applications
*Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
*Addresses multiple demands without losing focus or energy
*Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
*Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence
*Encourages others during challenging times with their positive, can-do attitude
*Uses communication styles that are appropriate to the needs and interests of customers and stakeholders
*Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these
*Asks questions to gain a clear understanding of customer's problems or complaints
*Keeps customers informed of progress
*Plans and structures own work in order to achieve agreed objectives
*Strives to deliver within agreed deadlines
*Thinks carefully about how to make the best use of their time
*Balances quality standards with the need to meet deadlines
If you are interested and believe you have suitable skills and experience to be considered for the Sales Executive position, then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- sales/ account manager/ BUSINESS DEVELOPMENT
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