£23,000 + Commission
Our client, a leading provider specialist Financial Services & Insurance provider who have experienced continual growth are looking to recruit highly competent Customer focussed individuals with previous Client Management, Customer Service or Sales experience to join their team in Reading. This role does have an element of Sales, but it is soft sales and is predominately answer customer enquiries, presenting product information and discussing options with Customers over the telephone who have expressed an interest via the website or telephone.
- Explain products to customers and ensure they have all the information to hand to make choices.
- Follow up on all enquiries made to the company.
- Manage and organise call backs to customers.
- Ensure all sales or successful customer service enquiries are manged in line with the company’s regulations.
- Follow compliance and scripted responses to comply with external compliance regulations.
- Take a proactive approach to all enquiries, renewals and cancelations.
- Meet KPI targets
- Guarantee all sales are made in line with compliance regulations
- Recommend suitable products which maybe of interest to customers
- Demonstrated experience working within a sales or customer service environment where the customer is placed first.
- Excellent communication skills and ability to engage with customers
- Self-motivator with drive and ambition
- Ability to recommend products whilst still remaining in line with compliance requirements.
- Have a soft approach to sales, be willing to sell but in a professional and competent manner.
In return this role is offering a basic salary of £23,000 with a commission structure
To apply for this position please send your CV to Richard Garbett
- Communication Skills
- Customer Service
- Financial Services
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